Plantronics Audio 995 User Guide - Page 15

make calls i.e., using VoIP - troubleshooting

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Troubleshooting The play/pause and/or track Some applications, such as iTunes, require that they be the active skip function is not working for appliction (i.e., not minimized) in order to be controlled by a 3rd party my application. audio device. Some media applications, when embedded in a web page, do not recognize standard Windows audio commands for play/pause and/or track/skip. When using the internet to make calls (i.e., using VoIP), callers cannot hear me. Check that the application being used has "Plantronics Wireless Device" listed as the active device for listening and speaking. Some applictions need to be set manually or restarted before they will recognize a new audio device. Note: In unusual circumstances the headset may switch off. Switch the headset back on to resume normal operation. EN 11

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11
EN
The play/pause and/or track
skip function is not working for
my application.
Some applications, such as iTunes, require that they be the active
appliction (i.e., not minimized) in order to be controlled by a 3rd party
audio device.
Some media applications, when embedded in a web page, do not
recognize standard Windows audio commands for play/pause and/or
track/skip.
When using the internet to
make calls (i.e., using VoIP),
callers cannot hear me.
Check that the application being used has “Plantronics Wireless Device”
listed as the active device for listening and speaking.
Some applictions need to be set manually or restarted before they will
recognize a new audio device.
NOTE:
In unusual circumstances the headset may switch off. Switch the headset back on to resume
normal operation.
Troubleshooting