RCA 25415RE3 User's Guide - Page 27

Troubleshooting Guide - on an intercom call, or - programming the phone, or - when a message is being recorded at that extension. It is preferable to set one or more additional phones to act as Auto Attendant for occasions when the primary Auto Attendant is turned off or in use. The primary Auto Attendant is the unit having the shortest pickup time, others would have longer pickup times. Display Messages The following special messages indicate the status of a message or the unit: 00 TOTAL CALLS The Caller ID memory log is empty. UNKNOWN CALLER The incoming call does not have Caller ID service or their service area is not linked to yours. If UNKNOWN CALLER appears along with a calling number, the name information for that number was not available. BLOCKED CALL The caller is registered as "Private Number "and their Caller ID information is withheld. INCOMPLETE DATA Caller information has been interrupted or corrupted during transmission. NO DATA No Caller ID signal has been detected, or Caller ID service has not been activated. START/END You are at the beginning or the end of the Caller ID memory log. Battery power level is low. Operation By Battery If the power cord is not plugged into the unit, and the battery is available, the unit enters Battery Operation Mode. In this mode, the unit fully supports all operational features, except the intercom call function and cordless handset. NOTE: Under battery operation mode, the RF module (optional for use with cordless handset) is not supported. Operation without Power If the power cord is not plugged into the unit and no battery is installed, the unit enters into No Power Operation mode. in this mode, the user may: 1) use the handset to manually make a call on line 1 only, 2) answer a call on line 1 with the handset. Cordless Phone Option It is possible to enhance your phone to a cordless feature with the additional purchase of the H5400 accessory handset and module. The H5400 is packaged with an RF module, when the module is properly inserted into the back of the 25415 base, the antenna icon on the display will illuminate. After registration (see user guide of model H5400) you may use your cordless handset with your phone system. Troubleshooting Guide No dial tone • Check or repeat installation steps: • Make sure the telephone line cords are connected to the phone and the wall jack. Make sure the line cords are not damaged. • Make sure the hook switch pops up when the handset is lifted. • Check the SPEAKER button. Make sure the indicator is off. • Disconnect the phone from the wall jack and connect another phone to the same jack. If there is no dial tone in the second phone, the problem might be your wiring or local service. You cannot be heard by the other party. • Make sure the handset or headset cord is inserted properly and securely. • Make sure the MUTE feature is not turned on. Phone does not ring. • Make sure the ringer is turned on. • Make sure the Do Not Disturb feature is not activated. • You may have too many extension phones on your line. Try unplugging some phones. • See solutions for "No dial tone." 27