RCA RTB1016 RTB1016 Product Manual - Page 27

Troubleshooting After connecting to the Internet, I cannot download a file • Erase BD Storage. • Make sure that the internet connection is work- ing. • Try a different USB flash drive. File was downloaded, but playback from file pauses • Make sure that the USB flash drive is a USB 2.0 de- vice. Using a USB1.1 device may cause pausing. • Try a different USB flash drive. I can't find my file in the JPEG listing. • Make sure the file name is valid. The remote control does not work or works only intermittently. • Check that batteries are inserted or change them. • Aim the remote control at the unit. The infrared beam must not be blocked or interrupted. • Check that the remote control is configured to control the device you are trying to operate with it. There is no picture. • Check that the TV is operating correctly. • Check the connections. • Select the AV input assigned to the unit on the TV. • Replace the HDMI cable with a better one. A bad HDMI cable can cause loss of video. The subtitles do not appear. • Check that the BD/DVD disc provides subtitles. • Refer to the section on how to display subtitles. The disc menu language is not the correct one. • The disc menu language has not been set up. • The language of your choice is not available on the disc. The picture is of poor quality (with snow or lines). • Check the connections. There is no sound or the sound is of poor quality. • Check the connections. • Make sure the speakers are connected. • Make sure the MUTE function is not on. No surround sound. • Check to see if system is actually in full Surround mode (see Audio setting & Speaker setting on page 22, 23). For AUX/TUNER/OPTICAL mode, press the SURROUND button on the remote control - the front panel display should indicate the current setting (STEREO or CH 5.1). If current setting is STEREO, the surround speakers and center speaker will be inactive. Press / button to change surround mode from STEREO. Note: Not all discs, media files, or audio sources provide surround audio, thus lack of audio to surround speakers may be due to the actual source being played. EN-26