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Ricoh 406117 Setup Guide - Page 148

C Troubleshooting and routine maintenance, Troubleshooting, Error messages

UPC - 026649061172

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C Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below. ERROR MESSAGES ERROR MESSAGE Calibrate Calibration Failed Check Tray#1 Check Tray#2 Comm.Error Connection Fail Cover Open Close the back cover(3) Cover Open Close the front cover(2) Cover Open Close the inside cover(1) CAUSE Toner is getting low. The indicated tray is not completely closed. Poor phone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The back cover is not completely closed. The front cover is not completely closed. The inside cover is not completely closed. ACTION Check that the toner cartridges are not low and try again. Close the indicated tray properly. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line. Check the other fax machine's polling setup. Close the back cover of the machine. Close the front cover of the machine. Close the inside cover of the machine. C C - 1

Section	Page
Quick Setup Guide	1
Getting Started	3
Carton Components	3
Control Panel	4
Table of Contents	5
Step1 Setting Up the machine	6
1 Install the Toner cartridges	6
2 Remove the protective parts of the Fusing Unit	7
3 Install the OPC Belt Cartridge	8
4 Load Paper in the Paper Tray	9
5 Install the Power Cord and Phone Line	10
6 Setting the Date and Time	11
7 Setting your Station ID	11
8 Selecting a Receive Mode	12
9 Selecting Your Language	13
10 Setting the LCD Contrast	13
Step2 Installing the Drivers & Software	14
Supplied CD-ROM “Multi-Function Suite”	14
For USB Interface Cable Users (For Windows® 98/98SE/Me/2000 Professional/XP)	16
For Parallel Interface Cable Users (For Windows® 98/98SE/Me/2000 Professional/XP)	19
For Windows NT® Workstation Version 4.0 Users	22
For Network Interface Cable Users (For Windows® 98/98SE/Me/NT/2000 Professional/XP)	24
For Network Users	26
Installing the BRAdmin Professional Configuration Utility	26
Setting your IP Address, Subnet Mask and Gateway using BRAdmin Professional	27
Options and Consumables	28
Options	28
Replacement Consumables	28
RICOH USA	30
User’s Guide SP C210SF	31
Quick Reference Guide	32
Sending Faxes	32
Storing numbers	32
Dialing operations	32
Making copies	33
Table of Contents	34
Section I General	40
1 General Information	41
Using this Guide	41
Finding information	41
Symbols used in this Guide	41
How to access the complete User’s Guide	42
To view Documentation	42
How to find Scanning instructions	42
Control panel overview	43
About fax machines	45
Custom features	45
Do you have Voice Mail on the phone line?	45
Why should there be problems?	45
How can you avoid possible problems?	45
Fax tones and handshake	46
ECM (Error Correction Mode)	46
2 Loading paper and documents	47
Acceptable paper and other media	47
Recommended paper	47
Type and size of paper	47
Standard paper tray	47
Optional lower tray (Paper Feed Unit Type 1000)	47
Paper capacity of the paper trays	48
Recommended paper specifications	48
Handling and using special paper	49
Envelopes	50
Labels and transparencies	52
Printable area	53
Portrait	53
Landscape	53
Loading paper and envelopes	54
To load paper or other media in the paper tray	54
Loading documents	56
Using the ADF (automatic document feeder)	56
Using the scanner glass	57
3 Setup	58
Date and Time	58
Automatic Daylight Savings Time	58
Station ID	59
LCD Contrast	60
Phone line settings	60
Tone and Pulse dialing mode	60
Roll over phone lines	60
Two-line phone system	60
Converting telephone wall outlets	61
Installing machine, external two-line TAD and two-line telephone	61
Multi-line connections (PBX)	62
If you are installing the machine to work with a PBX	62
Connecting an external or extension telephone	62
Connecting an external telephone answering device (TAD)	62
Sequence	62
Connections	63
Recording outgoing message (OGM) on an external TAD	64
Ecology features	64
Toner Save	64
Sleep Time	65
Mode Timer	65
Paper settings	66
Paper Type	66
Paper Size	66
Volume Settings	67
Ring Volume	67
Beeper Volume	67
Speaker Volume	67
4 Security features	68
Setting Lock	68
Setting up the password	68
Changing the Setting Lock password	69
Turning Setting Lock on	69
Turning Setting Lock off	69
Memory Security	70
Setting up the password	70
Changing the Memory Security password	71
Turning Memory Security on	71
Turning Memory Security off	71
Section II Fax & Telephone	72
5 Sending a fax	73
How to Fax	73
Entering Fax mode	73
Sending a fax from the ADF	73
Sending a fax from the scanner glass	73
Canceling a fax in progress	74
Dual Access	74
Sending a fax manually	75
Manual transmission	75
Sending a fax at the end of a conversation	75
Out of Memory message	75
Broadcasting	76
To stop a broadcast in progress	76
Additional Sending Operations	77
Sending faxes using multiple settings	77
Contrast	77
Changing fax Resolution	77
Real Time Transmission	78
Sending in real time for all faxes	78
Sending in real time for the next fax only	79
Overseas Mode	79
Delayed Faxing	80
Delayed Batch Transmission	80
Checking job status and canceling a waiting job	81
Composing the electronic Cover Page	81
Composing your own comments	82
Cover page for the next fax only	82
Send a cover page for all faxes	82
Using a printed cover page	83
6 Receiving a fax	84
Receive Mode	84
To select or change your Receive Mode	85
Fax Receive Settings	85
Ring Delay	85
F/T Ring Time (Fax/Tel mode only)	86
Tray Use for Fax mode	86
Printing a reduced incoming fax (Auto Reduction)	87
Receiving a fax at the end of a conversation	87
Changing the remote codes	88
Easy Receive	88
Printing a fax from the memory	89
Setting the Print Density	89
Operation from extension telephones	89
Using a cordless external handset	89
For Fax/Tel mode only	90
Using the remote codes	90
7 Dialing and phone options	91
How to dial	91
Manual dialing	91
One-Touch Dialing	91
Speed-Dialing	91
Search	92
Fax Redial	92
Storing numbers	93
Storing a Pause	93
Storing One-Touch Dial numbers	93
Storing Speed-Dial numbers	94
Changing One-Touch and Speed-Dial numbers	94
Setting up Groups for Broadcasting	95
Access codes and credit card numbers	96
Tone or Pulse	96
Phone line services	96
Distinctive Ring	96
What does your telephone company’s ‘Distinctive Ring’ do?	96
What does ‘Distinctive Ring’ do?	97
Do you have Voice Mail?	97
Before you choose the ring pattern to register	97
Registering the Distinctive Ring pattern	98
Turning off Distinctive Ring	98
Caller ID	98
Viewing Caller ID List	99
Printing Caller ID List	99
8 Remote Fax Options	100
Fax Forwarding	100
Programming your pager number	101
Fax Storage	101
PC Fax Receive	102
Changing Remote Fax Options	103
Turning off Remote Fax Options	103
Remote Retrieval	104
Setting the Remote Access Code	104
Using your Remote Access Code	104
Remote commands	105
Retrieving fax messages	106
Changing the Fax Forwarding number	106
9 Printing reports	107
Fax reports	107
Transmission Verification Report	107
Fax Journal (Activity report)	107
Additional reports	108
How to print a report	108
10 Polling	109
Polling Operation	109
Polling Receive	109
Set up to receive polling	109
Sequential Polling	109
To stop a sequential polling in progress	109
Polled Transmit	110
Setup for Polled Transmit	110
Section III Copy	111
11 Making copies	112
How to copy	112
Entering Copy mode	112
Printable Area	112
Making a single copy	112
Making multiple copies	113
Tray Use for Copy mode	113
Cancel copying	113
Copy options	114
Increasing copy quality	114
Enlarging or reducing the image copied	115
Making N in 1 copies or a poster (page layout)	116
Sorting copies using the ADF	118
Adjusting Brightness, Contrast and Color	118
Brightness	118
Contrast	119
Color saturation	119
Out of Memory message	120
Legal limitations	120
Section IV Software and Network Features	121
Section V Appendixes	122
A Important information	123
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	123
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	124
Caution	124
Important - about the interface cable	124
Industry Canada Compliance Statement (Canada only)	125
For your safety	125
Disconnect device	125
LAN connection	125
Laser safety	125
FDA regulations	126
Important safety instructions	126
Choosing a location	128
To use the machine safely	129
Trademarks	132
B Menu and Features	133
On-screen programming	133
Menu table	133
Memory storage	133
Menu keys	134
Menu Table	135
Copy options key	146
Entering Text	147
Inserting spaces	147
Making corrections	147
Repeating letters	147
Special characters and symbols	147
C Troubleshooting and routine maintenance	148
Troubleshooting	148
Error messages	148
Checking if the machine has faxes in its memory	152
Forwarding faxes to another fax machine	152
Transferring faxes to your PC	152
Document jams	153
Document is jammed in the top of the ADF unit	153
Document is jammed under the document cover	153
Document is jammed at the output tray	153
Paper jams	154
Paper Jam A1 / Paper Jam A2	155
Paper Jam B	156
Paper Jam C	157
If you are having difficulty with your machine	158
Improving the print quality	163
Setting Dial Tone Detection	167
Compatibility	167
Routine maintenance	167
Cleaning the outside of the machine	168
Clean the outside of the machine as follows:	168
Cleaning the scanner glass	169
Cleaning to prevent paper jams	169
Cleaning the laser glass	171
Replacing the consumable items	173
Toner cartridges	175
Toner nearly empty message	175
Toner empty message	176
Replacing a toner cartridge	176
How to replace a toner cartridge	177
Waste toner pack	178
Waste toner pack full message	178
Replacing the waste toner pack	179
OPC belt cartridge	180
Replace OPC belt cartridge message	180
Replacing the OPC belt cartridge (Photo Conductor Unit Type 140)	180
Reset the OPC belt life counter	181
Machine Information	182
Checking the Serial Numbers	182
Checking the Page Counters	182
Checking remaining life of parts	182
D Optional accessories	183
Optional accessories	183
Lower tray unit (Paper Feed Unit Type 1000)	183
How to install the lower tray unit	183
Putting paper in the lower tray unit	185
Memory Unit Type C (64/128/256 MB)	185
Installing additional memory	185
E Specifications	188
Product description	188
General	188
Print media	189
Fax	190
Copier	191
Scanner	192
Printer	193
Interfaces	193
Computer requirements	194
Consumable items	195
Network (LAN)	196
F Glossary	197
Index	201
RICOH USA	206
Software User’s Guide	207
Table of Contents	208
Section I Windows®	211
1 Printing	212
Using the printer driver	212
Windows® Printing	212
Printing a document	212
Manual Duplex Printing	213
Simultaneous scanning, printing and faxing	213
Printer operation key	213
Job Cancel	213
Secure Print key	214
Test Print	215
Restoring default printer settings	215
Calibration	216
Status Monitor	217
Turning on the status monitor	217
Monitoring and viewing the machine’s status	217
Printer driver settings	218
Accessing the printer driver settings	218
Features in the Native Driver	219
Basic tab	219
Paper Size	220
Multiple Page	220
Border Line	220
Orientation	220
Copies	220
Collate	220
Media Type	221
Color/Mono	221
Paper Source	221
Advanced tab	222
Print Quality	223
Print Quality	223
ColorMode	223
Improve Gray Color	223
Enhance Black Printing	223
Duplex	224
Manual Duplex	224
Watermark	225
Transparent	225
In Outline Text (Windows® 2000/XP/Windows NT® 4.0)	225
Print Watermark	225
Watermark Setting	225
Page Setting	226
Scaling	226
Device Options	226
Secure Print	226
Toner Save Mode	227
Quick Print Setup	227
Status Monitor	227
Administrator (For Windows® 98/98SE/Me Users Only)	228
Print setting (For Windows® XP/2000/NT® Users Only)	228
Print Date & Time	228
Color Calibration	229
Accessories tab	230
2 Scanning	231
Scanning a document using the TWAIN driver	231
TWAIN compliant	231
Access the Scanner	232
Scanning a document into the PC	233
Scanning a whole page	233
Pre-Scanning to crop a portion you want to scan	234
Settings in the Scanner window	235
Image Type	235
Resolution	235
Scan Type	236
Brightness	236
Contrast	236
Document Size	237
Scanning a document using the WIA driver (For Windows® XP only)	238
WIA compliant	238
Accessing the scanner	238
Scanning a document into the PC	239
Scanning a document using the ADF	239
Pre-Scanning to crop a portion you want to scan using the scanner glass	240
Scanner Utility	241
Using the Scan key (For USB or Parallel cable users)	242
Scan to E-mail	242
Scan to Image	243
Scan to OCR	243
Scan to File	243
Using ScanSoft® PaperPort® 9.0SE and OmniPage® OCR	244
Viewing items	245
Organizing your items in folders	245
Quick links to other applications	246
ScanSoft® OmniPage® OCR lets you convert image text into text you can edit	246
Importing items from other applications	246
Exporting items in other formats	247
Exporting an image file	247
How to Uninstall PaperPort® 9.0SE and ScanSoft® OmniPage® OCR	247
3 ControlCenter2	248
Using ControlCenter2	248
Turning the AutoLoad feature off	249
SCAN	249
CUSTOM SCAN	249
COPY	250
PC-FAX	250
DEVICE SETTING	250
SCAN	251
Image (example: Microsoft Paint)	251
OCR (Word Processing program)	253
E-mail	253
File attachments	254
File	255
CUSTOM SCAN	256
Customizing a user-defined button	257
Scan to Image:	257
Scan to OCR:	257
Scan to E-mail:	258
Scan to File:	259
COPY	260
PC-FAX	261
Send	261
Receive / View Received	262
Address Book	262
Setup	262
DEVICE SETTING	263
Remote Setup	263
Quick-Dial	263
Status Monitor	263
4 Network Scanning	264
Before using Network Scanning	264
Network License	264
Configuring Network Scanning	265
Using the Scan key	267
Scan to E-mail (PC)	267
Scan to E-mail (E-mail server)	268
Scan to Image	269
Scan to OCR	269
Scan to File	270
5 Remote Setup	271
Remote Setup	271
6 PC-FAX software	272
PC-FAX sending	272
Setting up user information	272
Sending setup	273
Outside line access	273
Include header	273
User interface	273
Address Book	274
Setting up a Cover Page	275
Entering Cover Page Information	275
Speed-Dial setup	276
Address Book	276
Setting up a Member in the Address Book	277
Setting up a Group for Broadcasting	277
Editing Member information	278
Deleting a Member or Group	278
Exporting the Address Book	279
Importing to the Address Book	280
Sending a file as a PC-FAX using the Facsimile style user interface	281
Redial	281
Sending a file as a PC-FAX using the Simple style user interface	282
PC-FAX receiving	283
Turn on the machine’s PC-FAX Receive function	283
Running PC-FAX Receiving	284
Setting up your PC	284
Viewing new PC-FAX messages	284
Index	285
RICOH USA	286
Network User’s Guide	287
Table of contents	289
1 Introduction	293
Overview	293
Network function features	294
Network printing	294
Network scanning	294
Network PC-FAX	294
Management utility	294
BRAdmin Professional	294
Types of Network Connections	295
Network Connection Example	295
Peer-to-Peer printing using TCP/IP	295
Network Shared Printing	296
Protocols	297
TCP/IP Protocols	297