Ricoh 406117 Setup Guide - Page 158

Troubleshooting and routine maintenance If you are having difficulty with your machine If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. DIFFICULTY Printing or Receiving Faxes Condensed print and horizontal streaks or the top and bottom of sentences are cut off. Poor print quality Horizontal streaks; lines are missing. Received faxes appear as split or blank pages. Phone Line or Connections Dialing does not work. The machine does not answer when called. SUGGESTIONS You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. See Improving the print quality on page C-16. You may get a fax with horizontal streaks or with missing lines. Usually this is caused by a poor telephone connection. Ask the other party to send the fax again. If the received faxes are divided and printed on two pages or if you get an extra blank page, turn on the Auto Reduction menu setting. (See Printing a reduced incoming fax (Auto Reduction) on page 6-4.) Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on page 7-6.) Check all line cord connections. Check power cord connection. Send a manual fax by pressing Hook or by lifting the handset of the external phone and dialing the number. Wait to hear fax receiving tones before pressing Black Start. Make sure the machine is in the correct receiving mode for your setup. (See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. C C - 11