Ricoh Aficio SP 3200SF User's Guide - Page 85
Common Windows problems, Common PostScript problems, Condition, Suggested solutions, Problem
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Common Windows problems Condition Suggested solutions "File in Use" message appears during installation. "Error Writing to LPTx" message appears. Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. • Ensure that the cables are connected correctly, the machine is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred." messages appear. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003/Vista User's Guide that came with your PC for further information on Windows error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are being used. Note To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Problem PostScript file cannot be printed. Possible Cause Solution The PostScript driver may not be installed correctly. • Install the PostScript driver, referring to the Software section. • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative. Problem "Limit Check Error" message appears. A PostScript error page prints. The optional tray 2 is not selected in the driver. When print a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. Possible Cause The print job was too complex. The print job may not be PostScript. The printer driver has not been configured to recognize the optional tray 2. The resolution setting in the printer driver may not be matched with that in Acrobat Reader. Solution You might need to reduce the complexity of the page or install more memory. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. Open the PostScript driver properties, select the Device Settings tab, and set the Tray2 option of the Installable Options section to Installed. Make sure that the resolution setting in your printer driver matches that in Acrobat Reader. Common Macintosh problems Problem Suggested solutions The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. Note: It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Update your Mac OS to OS 10.3.3. or higher. 14.18