Ricoh MP 2501SP Manuals - Page 180

disable User Code Authentication. For, Remote Machine Remote Fax

Page 180 highlights

10. Troubleshooting Message Causes Solutions "Connection with remote machine failed. Check the remote machine status." • User authentication of the device connected via the remote fax function has failed. • The user does not have permission to use the function on the remote machine. For details about user authentication and how to set permissions, see Security Guide . "Connection with remote machine failed. Check the remote machine status." A timeout error occurred while an attempt was made to connect the device via remote fax function. • Check that the LAN cable is correctly connected to the machine. • Check that the remote machine is working correctly. • For details about connection with remote machine, see "Sending/ Receiving Documents Using a Remote Machine (Remote Fax)", Fax . "Remote fax is not available because [User Code Authentication] is active." The remote fax function does not support User Code Authentication. When using the remote fax function, disable User Code Authentication. For details about User Code Authentication, see Security Guide . "Transfer error has occurred. A network error occurred Check status of remote during transfer. machine." • Check that the correct IP address or host name is set for the remote machine in [System Settings]. For details about these settings, see "Interface Settings", Connecting the Machine/ System Settings . • Check that the remote machine is working correctly. • Check that the LAN cable is correctly connected to the machine. • For details about transmission, contact your administrator. 178

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Message
Causes
Solutions
"Connection with remote
machine failed. Check the
remote machine status."
User authentication of
the device connected
via the remote fax
function has failed.
The user does not have
permission to use the
function on the remote
machine.
For details about user authentication
and how to set permissions, see
Security Guide
.
"Connection with remote
machine failed. Check the
remote machine status."
A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.
Check that the LAN cable is
correctly connected to the
machine.
Check that the remote machine is
working correctly.
For details about connection with
remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax
.
"Remote fax is not available
because [User Code
Authentication] is active."
The remote fax function does
not support User Code
Authentication.
When using the remote fax function,
disable User Code Authentication. For
details about User Code
Authentication, see Security Guide
.
"Transfer error has occurred.
Check status of remote
machine."
A network error occurred
during transfer.
Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings
.
Check that the remote machine is
working correctly.
Check that the LAN cable is
correctly connected to the
machine.
For details about transmission,
contact your administrator.
10. Troubleshooting
178