Samsung DV300F User Manual Ver.1.1 (English) - Page 149

PC Software, Start, All Programs, SAMSUNG, Intelli-studio, End Intelli-studio and restart the program. - drivers

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Before contacting a service center Situation Suggested remedies The TV does not display your photos • Make sure that the camera is correctly connected to the TV with the A/V cable. • Make sure that your memory card contains photos. Your computer does not recognize your camera • Make sure that the USB cable is connected correctly. • Make sure that your camera is switched on. • Make sure that you are using a supported operating system. Your computer The file transmission may be interrupted by disconnects the camera static electricity. Disconnect the USB cable while transferring files and connect it again. Your computer cannot play videos Videos may not play on some video player programs. To play video files captured with your camera, install and use the Intelli-studio program on your computer. (p. 101) Situation Suggested remedies • End Intelli-studio and restart the program. • You cannot use Intelli-studio on Macintosh computers. Intelli-studio is not functioning properly • Make sure that PC Software is set to On in the settings menu. (p. 131) • Depending on your computer's specifications and environment, the program may not launch automatically. In this case, click Start “ All Programs “ SAMSUNG “ Intelli-studio “ Intelli-studio on your computer. Your TV or computer microSDXC memory cards use the exFAT cannot display photos and videos that are stored on a microSDXC file system. Ensure that the external device is compatible with the exFAT file system memory card. before connecting the camera to the device. Your computer does not recognize a microSDXC memory card. microSDXC memory cards use the exFAT file system. To use microSDXC memory cards on a Windows XP computer, download and update the exFAT file system driver from the Microsoft website. Appendixes 148

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Appendixes
148
Before contacting a service center
Situation
Suggested remedies
The TV does not
display your photos
•
Make sure that the camera is correctly
connected to the TV with the A/V cable.
•
Make sure that your memory card
contains photos.
Your computer does
not recognize your
camera
•
Make sure that the USB cable is
connected correctly.
•
Make sure that your camera is switched
on.
•
Make sure that you are using a supported
operating system.
Your computer
disconnects the camera
while transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer. (p. 101)
Situation
Suggested remedies
Intelli-studio is not
functioning properly
•
End Intelli-studio and restart the program.
•
You cannot use Intelli-studio on
Macintosh computers.
•
Make sure that
PC Software
is set to
On
in the settings menu. (p. 131)
•
Depending on your computer's
specifications and environment, the
program may not launch automatically. In
this case, click
Start
All Programs
SAMSUNG
Intelli-studio
Intelli-studio
on your computer.
Your TV or computer
cannot display photos
and videos that are
stored on a microSDXC
memory card.
microSDXC memory cards use the exFAT
file system. Ensure that the external device
is compatible with the exFAT file system
before connecting the camera to the device.
Your computer does
not recognize a
microSDXC memory
card.
microSDXC memory cards use the exFAT
file system. To use microSDXC memory
cards on a Windows XP computer,
download and update the exFAT file system
driver from the Microsoft website.