Samsung HT-C550 User Manual (user Manual) (ver.1.0) (English) - Page 43

06 Other Information Other Information Troubleshooting Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG. Symptom Check/Remedy I cannot eject the disc. The iPod fails to connect. Playback does not start. Playback does not start immediately when the Play/Pause button is pressed. • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. • Check the condition of the iPod connector and Dock. • Keep the iPod S/W version up to date. • Check the region number of the DVD. DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this product. • Make sure that the rating level is correct. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? Sound can be heard only from a few speakers and not all 6. Dolby Digital 5.1 CH Surround Sound is not produced. • On certain DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When listening to a CD, radio or TV, sound is output to the front speakers only. Select "PROLOG" by pressing PL II (Dolby Pro Logic II) on the remote control to use all six speakers. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to Dolby Digital 5.1-CH in the information display? The remote control does not work. • Is the remote control being operated within its operation range of angle and distance? • Are the batteries drained? • Have you selected the correct mode(DVD RECEIVER/TV)? • Disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. Audio language and subtitles do not work. • Is the TV power on? • Are the video cables connected properly? • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. • Audio language and subtitles will not work if the disc does not contain them. The Disc/Title menu screen does not appear even when the Disc/Title function is selected. Aspect ratio cannot be changed. • Are you using a disc that does not contain menus? • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then select the appropriate function. 43 English HT-C550-XAA_0504.indd 43 2010-05-04 10:12:50