Samsung ML-1865W User Manual (user Manual) (ver.1.01) (English) - Page 62

Condition Character Voids A Horizontal stripes A aBbC A aBbC A aBbC A aBbC A aBbC Curl Suggested Solutions Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it over. • The paper may not meet paper specifications. (See "Print media specifications" on page 67.) If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. (See "Replacing the toner cartridge" on page 64.) • If the problem persists, the machine may require repair. Contact a service representative. If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin. (See "Opening printing preferences" on page 42.) Common Windows problems Condition Suggested solutions "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. "Fail To Print", "A printer timeout error occurred" messages appear. Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. Common Linux problems condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open the Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. • Check if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal operation of the machine should be restored. The "stopped" status might be activated when some problems in printing occur. • Check if your application is not using a special print option such as "-oraw". If "-oraw" is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select "print" -> "Setup printer" and edit the command line parameter. The machine does not print whole pages, and output is printed on half the page. It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252. The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem. I encounter the "Cannot open port device file" error when printing a document. Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting Release port in Port configuration window. Refer to the Linux User's Guide that came with your computer for further information on Linux error messages. Troubleshooting_ 62