Samsung NE595R1ABSR/AA User Manual Ver.1.0 (English) - Page 64

troubleshooting

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troubleshooting TROUBLESHOOTING Samsung works hard to ensure that you don't have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864). PROBLEM The range is not level. The appliance must be accessed for servicing and cannot be moved easily. The oven control beeps and displays and F error code. The surface units will not maintain a rolling boil or will not cook fast enough. The surface units will not turn on. POSSIBLE CAUSE The appliance has been installed improperly. SOLUTION • Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. The floor is sagging or sloping. The kitchen cabinets are not properly aligned and make the range appear lopsided. The kitchen cabinets are not square and are too close to the range. There isn't enough clearance. The carpet is interfering with movement of the range. You have a function error code. CODE CAUSE -SE- Shorted key E-27 Oven sensor opened E-28 Oven sensor shorted E-08 Oven heating error E-0A Oven heating over E-0E Door locking error E-0C Partition error E-81 Sub PCB Communication error E-83 Main PCB Communication error • Insure the floor is level and strong and stable enough to adequately support the range. • Contact a carpenter to correct the situation. • Ensure the cabinets are square and provide sufficient room for installation. • Contact a builder or installer to make the appliance accessible. • Provide sufficient space so the range can be lifted over the carpet. • Press the CLEAR/OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. You may be using inappropriate cookware. In some areas, the power (voltage) may be low. • Use pans which are flat and match the diameter of the surface unit selected. • Cover the pan with a lid until the desired heat is obtained. A fuse in your home may be blown • Replace the fuse or reset the circuit or the circuit breaker tripped. breaker. The cooktop controls are set improperly. • Check to see the correct control is set for the surface unit you are using. 63_ Troubleshooting NE595R1ABSR_120201.indd 63 02/03/2012 14:33:15

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63
_ Troubleshooting
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM
POSSIBLE CAUSE
SOLUTION
The range is not
level.
The appliance has been installed
improperly.
• Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
• Insure the floor is level and strong and
stable enough to adequately support the
range.
The floor is sagging or sloping.
• Contact a carpenter to correct the
situation.
The kitchen cabinets are not
properly aligned and make the
range appear lopsided.
• Ensure the cabinets are square and
provide sufficient room for installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and are too close to
the range. There isn’t enough
clearance.
• Contact a builder or installer to make the
appliance accessible.
The carpet is interfering with
movement of the range.
• Provide sufficient space so the range can
be lifted over the carpet.
The oven control
beeps and displays
and F error code.
You have a function error code.
CODE
CAUSE
-SE-
Shorted key
E-27
Oven sensor opened
E-28
Oven sensor shorted
E-08
Oven heating error
E-0A
Oven heating over
E-0E
Door locking error
E-0C
Partition error
E-81
Sub PCB
Communication error
E-83
Main PCB
Communication error
• Press the
CLEAR/OFF
pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using inappropriate
cookware.
• Use pans which are flat and match the
diameter of the surface unit selected.
In some areas, the power (voltage)
may be low.
• Cover the pan with a lid until the desired
heat is obtained.
The surface units
will not turn on.
A fuse in your home may be blown
or the circuit breaker tripped.
• Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
• Check to see the correct control is set for
the surface unit you are using.
NE595R1ABSR_120201.indd
63
02/03/2012
14:33:15