Samsung NE595R1ABSR/AA User Manual Ver.1.0 (English) - Page 66

Troubleshooting

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PROBLEM POSSIBLE CAUSE SOLUTION Food does not broil The oven controls have been set • Press the BROIL pad. properly. incorrectly. The rack has not been properly positioned. • See the broiling guide on page 43. Cookware not suited for broiling. • Use suitable cookware. The oven temperature is too hot or too cold. In some areas the power (voltage) may be low. The oven sensor needs to be adjusted. • Preheat the broil element for 10 minutes. • See the broiling guide on page 43. • See the section on adjusting the thermostat on page 49. Scratches or abrasions on cooktop surface. The cooktop is being cleaned improperly. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Cookware with rough bottoms was • To avoid scratches, use the recommended used on the cooktop or there were cleaning procedures. Make sure cookware coarse particles (eg. salt or sand) bottoms are clean before use and use present between the cookware cookware with smooth bottoms. and the surface of the cooktop. Cookware has been slid across the cooktop surface. Brown streaks or specks. Boilovers have been cooked onto the surface. • Use the blade scraper to remove soil. • See the section on the care and cleaning of the glass cooktop on page 58. Areas of discoloration with metallic sheen. Mineral deposits from water and food have been left on the surface of the cooktop. • Remove using a ceramic-glass cooktop cleaning cream. • Use cookware with clean, dry bottoms. The oven will not self-clean. The oven temperature is too high to start a self-clean operation. The oven controls have been set incorrectly. • Allow the range to cool and reset the controls. • See the section on self-cleaning on page 53. You cannot start a self-cleaning cycle if you have activated the oven lockout feature or if a radiant surface element is on. "Crackling" or "popping" sound. This is the sound of the metal heating and cooling during both the cooking and cleaning functions. • This is normal. Excessive smoke during a selfcleaning cycle. There is excessive soiling in the oven. • Press the CLEAR/OFF pad. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and reset the oven for self-cleaning. The oven door will The oven is too hot. not open after a self-cleaning cycle. • Allow the oven to cool. Oven not clean The oven controls were not set after a self-cleaning correctly. cycle. The oven was heavily soiled. • See the section on self-cleaning on page 53. • Wipe up heavy spillovers before starting the self-cleaning cycle. Heavily soiled ovens may need to self-clean again or for a longer period of time. 65_ Troubleshooting NE595R1ABSR_120201.indd 65 02/03/2012 14:33:15

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65
_ Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
Food does not broil
properly.
The oven controls have been set
incorrectly.
• Press the
BROIL
pad.
The rack has not been properly
positioned.
• See the broiling guide on page 43.
Cookware not suited for broiling.
• Use suitable cookware.
In some areas the power (voltage)
may be low.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 43.
The oven
temperature is too
hot or too cold.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 49.
Scratches or
abrasions on
cooktop surface.
The cooktop is being cleaned
improperly.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms was
used on the cooktop or there were
coarse particles (eg. salt or sand)
present between the cookware
and the surface of the cooktop.
• To avoid scratches, use the recommended
cleaning procedures. Make sure cookware
bottoms are clean before use and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
• Use the blade scraper to remove soil.
• See the section on the care and cleaning
of the glass cooktop on page 58.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
The oven will not
self-clean.
The oven temperature is too high
to start a self-clean operation.
• Allow the range to cool and reset the
controls.
The oven controls have been set
incorrectly.
• See the section on self-cleaning on page
53.
You cannot start a self-cleaning cycle if you have activated the oven lockout
feature or if a radiant surface element is on.
“Crackling” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive smoke
during a self-
cleaning cycle.
There is excessive soiling in the
oven.
• Press the
CLEAR/OFF
pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot.
• Allow the oven to cool.
Oven not clean
after a self-cleaning
cycle.
The oven controls were not set
correctly.
• See the section on self-cleaning on page
53.
The oven was heavily soiled.
• Wipe up heavy spillovers before starting
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
NE595R1ABSR_120201.indd
65
02/03/2012
14:33:15