Samsung NX58R9311SS/AA User Manual - Page 36

Troubleshooting, Checkpoints

Get Samsung NX58R9311SS/AA PDF manuals and user guides View all Samsung NX58R9311SS/AA manuals
Add to My Manuals
Save this manual to your list of manuals

Page 36 highlights

Troubleshooting Samsung works hard to ensure that you don't have problems with your new range. If you run into unexpected trouble, look first for a solution in the tables below. If you're still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (726-7864). Checkpoints Gas safety Problem You smell gas. Possible cause The surface burner knob is not in the OFF position and the burner is not lit. There is a gas leak. Solution Turn the burner knob to OFF Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor's phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier's instructions. If you cannot reach your gas supplier, call the fire department. Surface burner Problem Possible cause Solution All burners do not light. The power cord is not plugged into the electrical outlet. Make sure the electrical plug is plugged into a live, properly grounded outlet. A fuse in your home may be blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker. The gas supply is not properly connected or turned on. See the Installation Instructions that came with your range. Surface burners do The control knob is not not light. set properly. Push in the control knob and turn it to the Lite position. The burner caps are not in place. The burner base is misaligned. Clean the electrodes. Put the burner cap on the burner head. Align the burner base. Surface burner clicks during operation. The control knob has been left in the Lite position. After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. The burners do not burn evenly. Surface burner components and caps are not assembled correctly and level. See page 30. The surface burners are dirty. Clean the surface burner components. (See page 29.) Troubleshooting 36 English NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb 36 2019-05-30 6:11:15

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
36 English
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new range.
If you run into unexpected trouble, look first for a solution in the tables below.
If you’re still having trouble after trying the suggested solution, call Samsung at
1-800-SAMSUNG (726-7864).
Checkpoints
Gas safety
Problem
Possible cause
Solution
You smell gas.
The surface burner knob is
not in the
OFF
position and
the burner is not lit.
Turn the burner knob to
OFF
There is a gas leak.
Clear the room, building, or
area of all occupants.
Immediately call your gas
supplier from a neighbor’s
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier’s instructions.
If you cannot reach your
gas supplier, call the fire
department.
Surface burner
Problem
Possible cause
Solution
All burners do not
light.
The power cord is
not plugged into the
electrical outlet.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
Replace the fuse or reset the
circuit breaker.
The gas supply is not
properly connected or
turned on.
See the Installation
Instructions that came with
your range.
Surface burners do
not light.
The control knob is not
set properly.
Push in the control knob and
turn it to the Lite position.
The burner caps are not
in place.
The burner base is
misaligned.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
Surface burner
clicks during
operation.
The control knob has
been left in the Lite
position.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
The burners do not
burn evenly.
Surface burner
components and caps are
not assembled correctly
and level.
See page
30
.
The surface burners are
dirty.
Clean the surface burner
components.
(See page
29
.)
NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb
36
2019-05-30
°° 6:11:15