Samsung NX58R9311SS/AA User Manual - Page 40

English, Others, Problem, Possible cause, Solution, Ground Fault Interrupter

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Troubleshooting Others Problem The product is not level. The display goes blank. Possible cause Solution The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven. Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.) The kitchen cabinets are not properly aligned and make the range appear to be not level. Ensure that cabinets are square and provide sufficient room for installation. The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged. • Reset the GFI or GFCI on the electrical outlet. • Replace the fuse or reset the circuit breaker. • If neither of those actions work, contact Samsung Customer Care. Problem Food does not bake or roast properly in the oven. Food does not broil properly in the oven. Possible cause Solution The wrong cooking mode was selected. The oven racks have not been positioned properly for the foods being cooked. Incorrect cookware or cookware of improper size is being used. The oven temperature needs to be adjusted and recalibrated. There is aluminum foil on racks and/or oven bottom. The clock or timers are not set correctly. The oven controls are not set properly. The oven door was not closed during broiling. The rack has not been properly positioned. See page 19. See page 21. See page 15. See page 26. Remove foil. See pages 13 and 14. See page 19. See page 19. See the broiling guide on page 20. Troubleshooting 40 English NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb 40 2019-05-30 6:11:15

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40 English
Troubleshooting
Troubleshooting
Others
Problem
Possible cause
Solution
The product is not
level.
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
Make sure the floor is level,
strong, and stable. If the floor
sags or slopes, contact a
carpenter.
Check and level the range. (See
the Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure that cabinets are
square and provide sufficient
room for installation.
The display goes
blank.
The electrical outlet
Ground Fault Interrupter
(GFI or GFCI) has been
tripped and needs to be
reset.
Your digital control has
been damaged.
•
Reset the GFI or GFCI on the
electrical outlet.
•
Replace the fuse or reset the
circuit breaker.
•
If neither of those actions
work, contact Samsung
Customer Care.
Problem
Possible cause
Solution
Food does not
bake or roast
properly in the
oven.
The wrong cooking mode
was selected.
See page
19
.
The oven racks have not
been positioned properly
for the foods being
cooked.
See page
21
.
Incorrect cookware or
cookware of improper
size is being used.
See page
15
.
The oven temperature
needs to be adjusted and
recalibrated.
See page
26
.
There is aluminum foil
on racks and/or oven
bottom.
Remove foil.
The clock or timers are
not set correctly.
See pages
13
and
14
.
Food does not
broil properly in
the oven.
The oven controls are not
set properly.
See page
19
.
The oven door was not
closed during broiling.
See page
19
.
The rack has not been
properly positioned.
See the broiling guide on page
20
.
NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb
40
2019-05-30
°° 6:11:15