Samsung RF23M8070SR/AA User Manual - Page 74

Troubleshooting SmartThings Symptom Could not find "SmartThings" in the app market. The SmartThings app fails to operate. The SmartThings app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The SmartThings app is successfully connected to my refrigerator but does not run. Action • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • The SmartThings app is available for applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app. • You must log into your Samsung account to use the app. • If you don't have a Samsung account, follow the app's onscreen instructions to create one. • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. • Exit and restart the SmartThings app or disconnect and reconnect the router. • Unplug the power cord of the refrigerator, and then plug it in again after 1 minute. Troubleshooting 74 English Untitled-3 74 2020-04-07 PM 3:29:54