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Samsung S90C User Manual - Page 210

Diagnosing TV operational issues, Self Diagnosis

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Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis (left directional button) Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub network connection, and run the Smart Hub and TV factory reset functions. • Video Test This function may not be supported depending on the geographical area. • Picture Test Try Now • Sound Test Try Now • HDMI Troubleshooting • Signal Information Try Now • Smart Hub Connection Test Try Now • Reset Smart Hub Try Now - 210 -

Section	Page
Contents	2
Guide	6
Connections	6
Connection Guide	6
Connecting an Antenna	7
Connecting to the network	8
Establishing a wired network connection	8
Establishing a wireless network connection	9
Checking the network connection status	10
Resetting Your Network	10
Turning on the TV with a mobile device	11
Connecting an IP control device to the TV	11
Allowing to connect a wireless network	11
Allowing to connect the Wi-Fi Direct	11
Changing the name of the TV	11
Displaying your mobile device screen on the TV	12
Using Screen Sharing (Smart View)	12
Using Apple AirPlay	12
Using Screen Sharing (Tap View)	13
Enabling Tap View	13
Connection Cables for External Devices	14
Switching between external devices connected to the TV	16
Editing the name and icon of an external device	16
Using additional functions	17
Connection Notes	18
Connection notes for HDMI	18
Connection notes for audio devices	19
Connection notes for computers	19
Connection notes for mobile devices	20
Connection notes for Portrait Mode	20
Remote Control and Peripherals	21
About the Samsung Smart Remote (QLED TV / The Frame / S9C Series / CU8 Series / CU77* model)	21
About the Remote Control (CU7 Series)(except for CU77** model)	24
Connecting the Samsung Smart Remote to the TV	27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup	28
Learn how to use Samsung Smart Remote	28
Using Anynet+ (HDMI-CEC)	29
Connecting an external device through Anynet+ and using their menus	29
Read before connecting an Anynet+ (HDMI-CEC) device	29
Controlling the TV with a Keyboard, Mouse, or Gamepad	30
Connecting a USB keyboard, mouse, or gamepad	30
Connecting a Bluetooth keyboard, mouse, or gamepad	30
Using the keyboard and mouse	31
Using the Gamepad	32
Using the controller	33
Setting up the input devices	34
Entering Text using the On-Screen Virtual Keyboard	34
Entering Text using the remote control's microphone and the on-screen virtual keyboard	35
Smart Features	36
Using Smart Hub	36
Displaying the Home Screen	37
Launching Smart Hub automatically	39
Launching the last used app automatically	39
Automatic Mirroring from Multi View	39
Automatic casting in Multi View	40
Launching Multi View automatically When rotating	40
Testing Smart Hub connections	40
Resetting Smart Hub	40
Using Ambient Mode	41
Entering the TV viewing screen from Ambient Mode	46
Using Art Mode	47
About the Art Home screen	48
Import images from USB memory	51
Using Art mode with the SmartThings app	52
Precautions when using Art mode	53
Using Samsung Gaming Hub	54
About the Media Home Screen	56
About the Menu Home Screen	60
Using a Samsung account	64
Signing in to a Samsung account	64
Creating a new account	64
Managing your Samsung account	64
Using Workspace	66
Using Screen Sharing (Windows PC) / AirPlay (Mac)	66
Using Easy Connection to Screen	66
Connecting a Remote PC	67
Playing Multimedia Content on a Remote PC	69
Using Samsung DeX	70
Using Microsoft 365	70
Adding the Web Service	70
Using Web Service	71
Using the Apps Service	72
Installing an app	73
Launching an app	73
Managing installed apps	74
Using the e-Manual	76
Launching the e-Manual	76
Using the buttons in the e-Manual	76
Using the Internet	78
Using SmartThings	79
SmartThings Quick access	81
Use the SmartThings Hub features	81
Register and manage devices via SmartThings	82
Use the screen's sensors via SmartThings	83
Control SmartThings with Bixby	83
Control the display device from the mobile SmartThings app	83
Playing pictures/video/music	84
Playing multimedia content on a PC or mobile device	85
Playing multimedia content on a USB device	85
Listening to your mobile device sound through the TV speaker using Sound Mirroring	86
Buttons and functions available while playing multimedia content	86
Using Multi View	90
Using Bixby	92
Starting Bixby with voice	92
Starting Bixby using buttons on the Samsung Smart Remote	93
Learning about the Explore Bixby Screen	94
Read Before Using Bixby	96
Provisions for using Bixby	96
Using the Game Bar	97
Starting the Game Bar	97
Learning about the Game Bar	97
Using FreeSync	99
Setting the Super Ultra Wide Game View	100
Changing the Super Ultra Wide Screen position	100
Configuring 144 Hz game settings	101
Troubleshooting of the game screen and audio problems	101
TV Viewing and Recording	102
Using the Guide	102
About the Guide screen	102
Using additional features from the Guide	103
Recording Programs	104
The Instant and Timer Recording options from the Guide	104
Recording while watching a broadcast	104
Using the recording schedule management screen	105
Setting Up Schedule Viewing	107
Using the schedule viewing options from the guide screen	107
Using the schedule viewing options while watching a program	107
Using the viewing schedule management screen	107
Using Timeshift	108
Getting to know Recording and Timeshift controls and options	108
Using the Channel List	110
Accessing the channel list	110
Using the functions on the channel list screen	110
Using the channel edit function	111
Accessing the channel edit screen	111
Using the channel edit functions	111
Using a Personal Favorites List	112
Creating a Favorites List	112
TV-Viewing Support Functions	113
Scanning for available channels	113
Using Program Rating Lock	113
Watching blocked / restricted programs	113
Enable Data Service	114
Configuring advanced broadcasting audio settings	114
Setting the functions for the service provider	115
Viewing broadcast service provider info	115
Using Secure Channel Viewing	115
Checking digital channel signal info and strength	115
Picture and Sound	116
Using Intelligent Mode	116
Adjusting the Picture Quality	119
Choosing a picture mode	119
Configuring advanced picture settings	120
Changing the Picture Size and Position	123
Changing the picture size settings	123
Setting the Viewing Environment for External Devices	124
Playing games on an optimized screen	124
Setting the Game Mode details	124
Using Cable Box IP Remote	126
Using Input Signal Plus	126
Using HDMI Black Level	126
Configuring a Sound Mode and Expert Settings	127
Choosing a sound mode	127
Configuring advanced sound settings	127
Using the Sound Support Functions	129
Selecting speakers	129
Listening to the TV through Bluetooth devices	130
Listening to the TV through a Samsung audio device that supports the Wi-Fi function	131
System and Support	132
Using the Time Functions and the Timers	132
Setting the clock automatically	132
Adjusting the clock for DST and time zone	133
Changing the current time	133
Setting the clock manually	134
Using the sleep timer	134
Turning off the TV using the off timer	134
Using the Power and Energy Saving Functions	135
Reducing the power consumption of the TV	135
Using the Panel Care Functions	137
Setting the Panel Care (S9*C Series only)	137
Updating the TV's Software	138
Updating through the network	138
Updating through a USB device	138
Updating the TV automatically	138
Using the Parental Settings function	139
Using the Gesture function	139
Audio and Video Functions for the Visually or Hearing Impaired	140
Running the accessibility functions	140
Running Accessibility Shortcuts	140
Enabling voice guides for the visually impaired	140
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide	140
The TV screen is turned off but audio continues	141
Enlarge the screen	141
Enabling audio for the audio (video) description function	141
White text on black background (high contrast)	141
Setting the screen to black and white	141
Inverting the screen color	142
Enlarging the font (for the visually impaired)	142
Learning about the remote control (for the visually impaired)	142
Learning about the TV menu	142
Showing captions	143
Splitting the caption	143
Selecting the caption language	143
Setting the digital caption related options	143
Listening to the TV through Bluetooth devices (for the hearing impaired)	144
Enlarging the sign language screen for the hearing impaired	144
Configure Sign Language Guide options	144
Configuring the repeat settings for remote control buttons	144
App for the Visually Impaired (SeeColors App)	144
Using Voice Assistants on the TV	145
Select the Voice Assistant	145
Using Other Functions	146
Changing the menu language	146
Setting up a password	146
Selecting Usage or Retail Mode	146
Managing External Devices	147
Using AirPlay	147
Restoring the TV to the factory settings	147
Precautions and Notes	148
Before Using the Recording and Timeshift Functions	148
Before using the recording and schedule recording functions	148
Before using the timeshift function	149
Read Before Using Apps	150
Read Before Using the Internet Function	151
Read before setting up a wireless network connection	152
Precautions for wireless network	152
Wireless security protocols	152
Read Before Playing Photo, Video, or Music Files	153
Limitations to the use of photo, video, and music files	153
Supported subtitles	154
Subtitle formats	154
Video formats with subtitles	154
Supported image formats and resolutions	155
Supported music formats and codecs	155
Supported video codecs (QLED TV(except for Q6C/Q7C Series)/S9*C Series)	156
Supported video codecs (Q7*C Series, 85CU8 Series)	157
Other restrictions	158
Video decoders	158
Audio decoders	158
Supported video codecs (Q6C Series (except for 32Q6C Series))	159
Supported video codecs (CU8 Series(except for 85CU8 Series))	160
Other restrictions	161
Video decoders	161
Audio decoders	161
Supported video codecs (CU7 Series, 32Q6*C Series)	162
Other restrictions	163
Video decoders	163
Audio decoders	163
Supported video codecs (The Frame (32LS03C model))	164
Other restrictions	165
Video decoders	165
Audio decoders	165
Supported video codecs (QN7**C Series)	166
Other restrictions	167
Video decoders	167
Audio decoders	167
Supported video codecs (QN8**C Series or higher)	168
Other restrictions	169
Video decoders	169
Audio decoders	169
Read After Installing the TV	170
Picture sizes and input signals	170
Installing an anti-theft lock	170
Supported Resolutions for UHD Input Signals	171
If Input Signal Plus is set to Off	171
If Input Signal Plus is set to On	171
Resolutions for Input Signals supported by 8K models (QN7**C series or higher)	172
If Input Signal Plus is set to Off	172
If Input Signal Plus is set to On	172
Supported Resolutions for FreeSync (VRR)	173
Read Before Connecting a Computer (Supported Resolutions)	174
IBM	174
MAC	174
VESA DMT	175
VESA CVT	176
CTA-861	176
Supported Resolutions for Video Signals	177
CTA-861	177
VESA CVT	178
Read Before Using Bluetooth Devices	179
Restrictions on using Bluetooth	179
Blocking programs based on their TV Rating	180
Blocking movies based on their Motion Picture Association of America (MPAA) rating	181
Blocking programs based on their Canadian English Rating	181
Blocking programs based on their Canadian French Rating	182
Blocking Programs based on their Downloadable U.S. Rating	182
Licenses	183
Troubleshooting	184
Picture Issues	184
The screen is flashing or has become dark	184
The picture is not bright, or the picture colors do not look clear	184
The picture colors are black and white or do not look the way they should look	185
The TV automatically turns off by itself	186
TV (The Frame TV) cannot be turned off.	186
Unable to power on	186
The TV remains on or does not turn on automatically.	187
Unable to find a Channel	187
The TV image does not look as good as it did in the store	188
Displayed video looks blurry	188
The picture is distorted	189
There is a dotted line on the edge of the screen	189
The picture won’t display in full screen	189
The Caption function in the TV menu is deactivated	189
Captions appear on the TV screen	190
The HDR of the connected external device turns off	190
Sound and Noise Issues	191
How can I connect an audio device to the TV?	191
There is no sound or the sound is too low at maximum volume.	191
The picture is good but there is no sound.	191
HDMI (eARC/ARC) is connected, and there is no sound.	192
The speakers are making an odd sound.	192
The sound is interrupted.	192
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.	193
The TV audio is not being played through the Soundbar or A/V receiver.	193
The sound is not heard clearly.	193
The volume of the external device cannot be adjusted.	194
I want to turn the TV and audio device off and on at the same time.	194
Channel and Broadcast Issues	195
\	195
The TV is not receiving all channels.	195
The captions are not provided on a digital channel.	195
Broadcasting is deactivated.	195
External Device Connectivity Issues	196
The \	196
The video is OK but there is no audio.	196
I want to connect to a PC and mobile device via screen mirroring.	196
No screen appears when connecting the TV to an external device.	197
I want to connect to a Bluetooth speaker.	197
The PC screen does not appear or it flickers.	197
Network Issues	198
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.	198
Wired network connection failed.	198
Connected to a local network, but not to the Internet.	198
Anynet+ (HDMI-CEC) Issues	199
What is Anynet+?	199
Anynet+ does not work. The connected device is not displayed.	199
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.	200
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.	200
The message \	200
The Anynet+ device won't play.	200
Remote Control Issues	201
The remote control does not work.	201
External devices cannot be operated with the TV remote control.	201
Recording Issues	202
The Timeshift or recording function cannot be used.	202
Cannot record videos received from an external device or Samsung TV Plus.	202
The \	203
The recorded files on the TV are not played back on a PC.	203
Apps	204
I launched an app, but it's in a different language. How can I change the language?	204
The app does not work properly. Its image quality is poor.	204
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.	204
Media Files	205
Some files are interrupted during playback.	205
Some files can't be played.	205
Voice Assistant Issues	206
The microphone is off.	206
The voice commands do not work well.	206
Bixby/Alexa answers although I did not call it.	206
I spoke \	207
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.	207
During voice recognition, the heavy load message appears and the function does not work.	207
I want to see weather information of the desired area.	207
Other issues	208
The TV is hot.	208
The TV smells like plastic.	208
The settings are lost after 5 minutes or every time the TV is turned off.	208
The TV is tilted to the side.	208
The stand is wobbly or crooked.	208
I want to know how to attach and remove the TV stand.	209
A POP (TV’s internal banner ad) appears on the screen.	209
The TV is making a popping noise.	209
The TV is making a humming noise.	209
The TV narrates the screen events in voice-over.	209
Diagnosing TV operational issues	210
Self Diagnosis	210
Cannot select Signal Information in Self Diagnosis.	211
Reset Smart Hub	211
Reset picture	211
Reset sound	211
Getting Support	212
Getting support through Remote Management	212
Finding the contact information for service	212
Requesting service	212
Accessibility Guidance	213
Learn Menu Screen	213
Using the Remote control	213
Orientation of the Samsung Smart Remote or Remote Control	213
Description of the Samsung Smart Remote or Remote Control	213
Using the Accessibility Menu	215
Running the Accessibility Shortcuts menu	215
Running the Accessibility menu functions using the General menu	215
Running the Accessibility menu functions using Bixby	216
Learning about the Accessibility menu functions	217
Using the TV with Voice Guide on	221
Changing channel	221
Using on-screen number entry via the Samsung Smart Remote or Remote Control	221
Changing volume	222
Using program information	222
Using the guide	223
To view a program on now	224
Other options in the guide	224
Using Schedule Viewing	226
Setting up a schedule viewing	226
Cancelling a scheduled viewing	226
Using the Channel List	227
Recording	228
Using the instant and schedule recording options from the guide screen:	228
Recording the program you are watching	229
Scheduling recording from the program info window	229
Changing the recording time	229
Viewing recorded programs	230
Deleting a recorded program	230
Using Smart Hub	231
Smart Hub	231
Using the Smart Hub Home Screen	231
Launching the e-Manual	233
Using Bixby	234