Samsung SCX-6545N User Manual (user Manual) (ver.4.02) (English) - Page 118

CONDITION SUGGESTED SOLUTIONS The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. Try your job again when that job is screen: finished, try your job again. • "Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want." • The printer cable may be improperly • "Port is being used connected or the power may be off. by another • The scanner driver is not installed or the program." operating environment is not set up properly. • "Port is Disabled." • Ensure that the machine is properly • "Scanner is busy connected and the power is on, then restart receiving or your computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed, try again." • "Invalid handle." • "Scanning has failed." Samsung Scan Manager Problem CONDITION Samsung Scan Manager does not work. SUGGESTED SOLUTIONS Check your system requirements. Samsung Scan Manager works in Window and Macintosh (See "System requirements" on page 26.) Fax problems CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet. No dial tone sounds. • Check that the phone line is properly connected. • Check that the phone socket on the wall is working by plugging in another phone. 117 _Troubleshooting CONDITION SUGGESTED SOLUTIONS The numbers stored in memory do not dial correctly. Make sure that the numbers are stored in memory correctly. Print a Fax Phone Book list. (See "Setting up a fax phonebook" on page 66.) The original does not • Make sure that the paper is not wrinkled and feed into the you are inserting it in correctly. Check that machine. the original is the right size, not too thick or thin. • Make sure that the DADF is firmly closed. • The DADF rubber pad may need to be replaced. Contact a service representative. Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. • Make sure that the original is loaded in the DADF or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality. • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. The toner cartridge may be empty. Replace the toner cartridge. (See "Replacing the toner cartridge" on page 96.) Some of the words on an incoming fax are stretched. The fax machine sending the fax had a temporary document jam. There are lines on the originals you sent. Check your scan unit for marks and clean it. (See "Cleaning the scan unit" on page 95.) The machine dials a number, but the connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display shows the low Fax memory is full. Print or remove received fax Job message, delete any faxes you no longer need from the memory and then try to store the fax again. Please call for service. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top. You may have chosen the wrong paper settings in the user option setting. For details about paper settings. (See "Setting the paper size and type" on page 40.) Common PostScript problems The following situations are PS language specific and may occur when several printer languages are being used.