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Samsung SCX-6545N User Manual (user Manual) (ver.4.02) (English) - Page 119

Common Windows problems, PROBLEM, POSSIBLE, CAUSE, SOLUTION, CONDITION, SUGGESTED SOLUTIONS

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To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. PROBLEM POSSIBLE CAUSE SOLUTION PostScript file cannot be printed. The PostScript • Install the PostScript driver may not be installed correctly. driver, referring to Software section. • Print a configuration page and verify that the PS version is available for printing. • If the problem persists, contact a service representative. "Limit Check Error" message appears. The print job was too complex. You might need to reduce the complexity of the page or install more memory. A PostScript The print job may error page prints. not be PostScript. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. The optional tray is not selected in the driver. The printer driver has not been configured to recognize the optional tray. Open the PostScript driver properties, select the Device Settings tab, and set the Tray option of the Installable Options section to Installed. The machine does not staple correctly when printing more than one copy from Acrobat Reader with a collate option. (only in Window/ Macintosh) It might take longer to print when you print a PDF file as an image. Try to print with the latest Adobe Reader program or print with turning on "Print as Image" option from Acrobat printing options. It might take longer to print when you print a PDF file as an image. The machine does not staple correctly when printing more than one copy with a collate option. (only in Linux) Turning off collation options on applications (including CUPS pstops collation option) may solve this problem. If you want to use the collation option, go to printer driver's advanced option and turn the collation on. Common Windows problems CONDITION SUGGESTED SOLUTIONS "File in Use" message appears during installation. Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. "General Protection Fault", "Exception OE", "Spool32", or "Illegal Operation" messages appear. Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred." messages appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. Troubleshooting_ 118

Section	Page
Features of your new laser MFP	2
Safety Information	5
Contents	12
Introduction	19
Printer overview	19
Front view	19
Rear view	19
Control panel overview	20
Introducing the touch screen and useful buttons	21
Touch screen	21
Machine Setup button	21
Job Status button	21
Power Saver button	21
Interrupt button	22
Understanding the Status LED	22
Menu overview	23
Main screen	23
Machine Setup button	23
Job Status button	24
Supplied software	25
Printer driver features	25
Printer driver	25
Getting Started	26
Setting up the hardware	26
Setting up the network	26
Supported operating systems	26
Configuring network protocol via the machine	27
System requirements	27
Windows	27
Macintosh	28
Linux	28
Installing the software	28
Machine's basic settings	30
Altitude adjustment	30
Setting the authentication password	30
Setting the date and time	30
Changing the display language	30
Setting job timeout	30
Using energy saving feature	30
Setting the default tray and paper	31
Changing the default settings	31
IP setting using SetIP Program (Windows)	31
IP setting using SetIP Program (Macintosh)	32
IP setting using SetIP Program (Linux)	32
Understanding the keyboard	32
Loading originals and print media	34
Loading originals	34
On the scanner glass	34
In the DADF	34
Selecting print media	35
Specification on print media	36
Media sizes supported in each mode	37
Guidelines for special print media	37
Changing the size of the paper in the paper tray	38
Loading paper	39
Loading paper in tray 1, optional tray or optional high capacity feeder	39
In the multi-purpose tray	40
Setting the paper size and type	41
Copying	42
Understanding the Copy screen	42
Basic tab	42
Advanced tab	42
Image tab	43
Copying originals	43
Changing the settings for each copy	43
Changing the size of originals	43
Reducing or enlarging copies	44
Copying on both sides of originals (Duplex)	44
Deciding the form of copy output (Collated / Staple)	45
Selecting the type of originals	45
Changing the darkness	45
Using special copy features	45
Merging multiple jobs as a single copy	45
ID card copying	46
Copying ID with the manual ID copy option	46
2-up or 4-up copying (N-up)	47
Poster copying	47
Clone copying	47
Book copying	48
Booklet copying	48
Cover copying	48
Transparency copying	48
Erasing edges	49
Erasing background images	49
Shifting margins	49
Watermark copying	49
Overlay copying	50
Auto crop copying	50
Scanning	51
Scanning basics	51
Understanding the Scan screen	51
Basic tab	52
Advanced tab	53
Image tab	53
Output tab	53
Scanning originals and sending through email (Scan to Email)	53
Sending a scanned image to several destinations as an email attachment	53
Scanning and sending multiple documents in a single email	54
Setting up an email account	54
Storing email addresses	55
Entering email addresses by the address book	55
Entering email addresses by the keyboard	56
Using Samsung Scan Manager	56
Set Scan Button tab	56
Change Port tab	57
Scanning originals and sending via SMB/ FTP (Scan to Server)	57
Preparation for scanning to SMB/FTP	57
Scanning and sending to SMB/FTP server	57
Scanning and sending multiple documents to SMB/ FTP server(s) at once	57
Changing the scan feature settings	58
Duplex	58
Resolution	58
Original Size	58
Original Type	59
Color Mode	59
Darkness	59
Erase Background	59
Scan to Edge	59
Quality	59
File Format	60
PDF Encryption	60
Scan Preset	60
Basic printing	61
Printing a document	61
Canceling a print job	61
Faxing (Optional)	62
Preparing to fax	62
Understanding the Fax screen	62
Basic tab	62
Advanced tab	63
Image tab	63
Sending a fax	63
Setting the fax header	63
Sending a fax	63
Sending a fax manually (On Hook Dial)	64
Automatic resending	64
Redialing the last number	64
Delaying a fax transmission	64
Sending a priority fax	65
Sending multiple faxes in a single transmission	65
Receiving a fax	65
Changing the receive modes	65
Receiving manually in Telephone mode	65
Receiving automatically in Answering Machine/Fax mode	65
Receiving faxes manually using an extension telephone	66
Receiving in secure receiving mode	66
Receiving faxes in memory	66
Adjusting the document settings	66
Duplex	66
Resolution	66
Original Type	66
Darkness	66
Erase Background	66
Color Mode	67
Setting up a fax phonebook	67
Storing individual fax numbers (Speed Dial No.)	67
Storing Group fax numbers (Group No.)	67
Setting up a fax phonebook using SyncThru™ Web Service	68
Using the polling option	68
Storing the originals for polling	68
Printing (Deleting) the polling document	68
Polling a remote fax	68
Polling from a remote Mailbox	69
Using Mailbox	69
Creating Mailbox	69
Storing originals in Mailbox	69
Faxing to a remote Mailbox	70
Printing a report after sending a fax	70
Sending a fax in toll save time	70
Adding documents to a reserved delay fax job	71
Forwarding a received fax to other destination	71
Forwarding a sent fax to other destination by a fax	71
Forwarding a received fax to other destination by a fax	71
Forwarding a sent fax to other destination by an email	71
Forwarding a received fax to other destination by an email	71
Forwarding a sent fax to other destination by server	72
Forwarding a received fax to other destination by server	72
Setting up the end Fax tone	72
Sending a fax from a Computer	72
Sending a fax from your Computer	72
Checking a sent fax list	72
Using USB memory device	73
About USB memory	73
Understanding the USB screen	73
Plugging in a USB memory device	73
Scanning to an USB memory device	74
Scanning	74
Scan to USB	74
Basic tab	74
Advanced tab	74
Image tab	74
Output tab	75
Changing the scan feature settings	75
Duplex	75
Resolution	75
Original Size	75
Original Type	75
Color Mode	75
Darkness	76
Erase Background	76
Scan to Edge	76
Quality	76
Scan Preset	76
File Format	76
File Policy	76
Printing from a USB memory device	77
To print a document from a USB memory device:	77
Using document box	78
About Document Box	78
Understanding the Document box screen	78
Document Box Screen	78
Box Adding Screen	79
Edit a Box Screen	79
Document List Screen	79
Storing documents to Document box	79
Storing documents from document box	79
Storing documents during copy, scan, fax function	79
Using standard workflow	81
About Standard Workflow	81
Understanding the Standard Workflow Screen	81
Workflow Screen	81
Workform Creating Screen	82
Various Operations with Workform	82
Scan to multi-destination	83
Fax forwarding	83
Auto redirection	83
Delayed start feature	83
Notification feature	83
Approval feature	83
Machine status and advanced setup	84
Machine Setup	84
Machine Status screen	84
Admin Setting screen	84
Browsing the machine’s status	84
General settings	85
Copy Setup	87
Fax Setup	87
Network Setup	88
Security	89
Access Control	89
Log	92
Change Admin. Password	92
Information Hiding	92
Optional Service	92
Document Box Management	93
Standard Workflow Management	93
Printing a report	94
Maintenance	95
Printing a machine report	95
Monitoring the supplies life	95
Finding the serial number	95
Sending the imaging unit reorder notification	95
Sending the toner reorder notification	95
Checking Document Box	95
Cleaning your machine	95
Cleaning the outside	96
Cleaning the inside	96
Cleaning the transfer unit	96
Cleaning the scan unit	96
Maintaining the Toner cartridge	96
Toner cartridge storage	96
Handling instructions	97
Use of non-Samsung and refilled toner cartridge	97
Estimated cartridge life	97
Replacing the toner cartridge	97
Maintaining the imaging unit	98
Expected cartridge life	98
Replacing the imaging unit	98
Maintenance Parts	100
Managing your machine from the website	100
To access SyncThru™ Web Service:	100
Troubleshooting	101
Tips for avoiding paper jams	101
Clearing document jams	101
Misfeed of exiting paper	102
Roller misfeed	102
Clearing paper jams	103
In the tray 1	103
In the optional tray	104
In the optional high capacity feeder	105
In the multi-purpose tray	107
In the fuser area or around the toner cartridge	107
In the paper exit area	107
In the duplex unit area	108
In the stacker (finisher)	108
Understanding display messages	109
Solving other problems	112
Touch screen problem	112
Paper feeding problems	112
Printing problems	113
Printing quality problems	115
Copying problems	117
Scanning problems	117
Samsung Scan Manager Problem	118
Fax problems	118
Common PostScript problems	118
Common Windows problems	119
Common Linux problems	120
Common Macintosh problems	121
Ordering supplies and accessories	122
Supplies	122
Accessories	122
How to purchase	123
Installing accessories	124
Precautions to take when installing accessories	124
Installing a memory DIMM	124
Installing a memory module	124
Activating the added memory in the PS printer properties	125
Replacing the Stapler	125
Enabling Fax feature after installing the fax option kit	126
Specifications	127
General specifications	127
Printer specifications	127
Copier specifications	128
Scanner specifications	128
Facsimile specifications (optional)	128
Glossary	129
Index	133
Contact SAMSUNG worldwide	136
Software section	140
Software section Contents	141
Installing Printer Software in Windows	145
Installing Printer Software	145
Installing Software for Local Printing	145
Installing Software for Network Printing	148
Reinstalling Printer Software	151
Removing Printer Software	152
Basic Printing	153
Printing a Document	153
Printing to a file (PRN)	154
Printer Settings	154
Basic Tab	155
Paper Tab	155
Graphics Tab	156
Advanced Tab	157
Samsung Tab	157
Using a Favorite Setting	157
Using Help	158
Advanced Printing	159
Printing Multiple Pages on One Sheet of Paper (N-Up Printing)	159
Printing Posters	160
Printing Booklets	160
Printing on Both Sides of Paper	161
Change percentage of your document	161
Fitting Your Document to a Selected Paper Size	161
Using Watermarks	162
Using an Existing Watermark	162
Creating a Watermark	162
Editing a Watermark	162
Deleting a Watermark	162
Using Overlays	163
What is an Overlay?	163
Creating a New Page Overlay	163
Using a Page Overlay	163
Deleting a Page Overlay	163
Using Windows PostScript Driver	164
Printer Settings	164
Layout tab	164
Paper/Quality tab	165
Using Help	165
Using Direct Printing Utility	166
Overview Direct Printing Utility	166
Printing	166
From the Direct Printing Utility window	166
Using the shortcut icon	166
Using the right-click menu	166
Sharing the Printer Locally	167
Setting Up a Host Computer	167
Setting Up a Client Computer	167
Scanning	168
Scanning Using SmarThru Office	168
Starting SmarThru Office	168
Quick Start Guide	168
Using SmarThru Office	168
Uninstalling SmarThru Office	169
Scanning Process with TWAIN- enabled Software	170
Scanning Using the WIA Driver	170
Windows XP/Server 2003	170
Windows Vista	170
Windows 7	170
Using Smart Panel	171
Understanding Smart Panel	171
Opening the Troubleshooting Guide	172
Changing the Smart Panel Program Settings	172
Using Your Printer in Linux	173
Getting Started	173
Installing the Unified Linux Driver	173
Installing the Unified Linux Driver	173
Uninstalling the Unified Linux Driver	174
Using the Unified Driver Configurator	175
Opening the Unified Driver Configurator	175
Printers Configuration	175
Scanners Configuration	176
Ports Configuration	176
Configuring Printer Properties	177
Printing a Document	177
Printing from Applications	177
Printing Files	178
Scanning a Document	178
Using the Image Manager	179
Using Your Printer with a Macintosh	181
Installing Software	181
Installing the printer software	181
Uninstalling the printer software	181
Setting Up the Printer	182
For a Network-connected	182
For a USB-connected	183
Printing	184
Printing a Document	184
Changing Printer Settings	184
Printer Features	186
Printing Multiple Pages on One Sheet of Paper	187
Printing on both sides of paper	187
Scanning	188
Scanning with USB	188
Scanning with network	188

Match case Limit results 1 per page

Troubleshooting

_ 118

Common Windows problems

To receive a printed or screen-displayed message when PostScript

errors occur, open the Print Options window and click the desired

selection next to the PostScript errors section.

PROBLEM

POSSIBLE

CAUSE

SOLUTION

PostScript file

cannot be

printed.

The PostScript

driver may not be

installed correctly.

•

Install the PostScript

driver, referring to

Software section.

•

Print a configuration page

and verify that the PS

version is available for

printing.

•

If the problem persists,

contact a service

representative.

“Limit Check

Error” message

appears.

The print job was

too complex.

You might need to reduce the

complexity of the page or

install more memory.

A PostScript

error page prints.

The print job may

not be PostScript.

Make sure that the print job is

a PostScript job. Check to

see whether the software

application expected a setup

or PostScript header file to be

sent to the machine.

The optional tray

is not selected in

the driver.

The printer driver

has not been

configured to

recognize the

optional tray.

Open the PostScript driver

properties, select the

Device

Settings

tab, and set the

Tray

option of the

Installable

Options

section to

Installed

The machine

does not staple

correctly when

printing more

than one copy

from Acrobat

Reader with a

collate option.

(only in Window/

Macintosh)

It might take

longer to print

when you print a

PDF file as an

image.

Try to print with the latest

Adobe Reader program or

print with turning on "Print as

Image" option from Acrobat

printing options. It might take

longer to print when you print

a PDF file as an image.

The machine

does not staple

correctly when

printing more

than one copy

with a collate

option. (only in

Linux)

Turning off

collation options

on applications

(including CUPS

pstops collation

option) may solve

this problem.

If you want to use the

collation option, go to printer

driver’s advanced option and

turn the collation on.

CONDITION