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There Is a Problem with the Picture, Testing the picture

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There Is a Problem with the Picture Testing the picture MENU/123 MENU Support Self Diagnosis Picture Test Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high definition picture you can examine for flaws or faults. The problem Flickering and Dimming Try this! If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Energy Saving (MENU/123 MENU System Eco Solution Energy Saving) or Eco Sensor (MENU/123 MENU System Eco Solution Eco Sensor). Component Connections/Screen Color If the color on your Samsung television screen is not correct or the black and white colors are off, run Picture Test (MENU/123 MENU Support Self Diagnosis Picture Test). If the test results indicate that the problem is not caused by the TV, do the following: ●● Confirm that the One Connect's video input connectors are connected to the correct external device video output connectors. ●● Check the other connections as well. If the TV is connected to an external device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper connectors. Screen Brightness If the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first. ●● Go to the Picture menu and adjust the Backlight, Contrast, Brightness, Sharpness, Color, and Tint (G/R) settings. Ghosting, Blurring, or Juddering If you notice ghosting or blurring on the screen, use the Auto Motion Plus function (MENU/123 MENU Picture Picture Options Auto Motion Plus) to resolve the issue. Unwanted Powering Off If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer (MENU/123 MENU System Time Sleep Timer) has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. If the Sleep Timer has not been enabled, see if No Signal Power Off (MENU/123 MENU System Eco Solution No Signal Power Off) or Auto Power Off (MENU/123 MENU System Eco Solution Auto Power Off) has been enabled and disable them. Problems Powering On When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or satellite box, confirm that it is plugged in and turned on. Unable to find a Channel If your TV is not connected to a cable or satellite box, run Setup (MENU/123 MENU System Setup) or Auto Program (Broadcasting Auto Program).

Section	Page
Quick Guides	7
Using Smart Hub	7
Connecting to the Internet	7
Setting up Smart Hub	7
Using Smart Hub	7
Controlling the TV with Your Voice	8
Setting up Voice Recognition	8
Controlling the TV with your voice	8
Controlling the TV with Motion	9
Setting up Motion Control	9
Controlling the TV using motions	10
Using the Samsung Smart Control	11
Operating the TV with the POINTER button	11
Setting up the Samsung Smart Control	12
Pairing the TV to the Samsung Smart Control	12
Improving Your Viewing Experience of Sports Events	13
Activating sports mode	13
Displaying Multiple Screens	14
Connections	15
Connecting an Antenna	15
Connecting to the Internet	16
Establishing a wired Internet connection	16
Establishing a wireless Internet connection	17
Troubleshooting Internet Connectivity Issues	19
Troubleshooting wired Internet connectivity issues Try Now	19
Troubleshooting wireless Internet connectivity issues	20
Connecting Video Devices	21
Connecting with an HDMI cable	21
Connecting with a component cable	22
Connecting with a composite (A/V) cable	22
Audio Input and Output Connections	23
Connecting with an HDMI (ARC) cable	23
Connecting with a digital audio (optical) cable	24
Connecting with a stereo audio cable	24
Connecting a Computer	25
Connecting through the HDMI port	25
Connecting with an HDMI-to-DVI cable	26
Connecting through your home network	26
Connecting a Mobile Device	27
Connecting with an MHL-to-HDMI Cable	27
Using Screen Mirroring	28
Connecting mobile devices without a wireless router (Wi-Fi Direct)	29
Connecting a mobile device via Samsung Smart View 2.0	29
Switching between external devices connected to the TV	30
Connection Notes	31
Connection notes for HDMI	31
Connection notes for audio devices	32
Connection notes for computers	32
Connection notes for mobile devices	32
Remote Control and Peripherals	33
About the Samsung Smart Control	33
Using the Samsung Smart Control	35
Operating the TV with the POINTER button	35
Operating the TV with the directional buttons and the Enter button	35
Displaying and using the On-Screen Remote	36
Pairing the TV to the Samsung Smart Control	37
Controlling External Devices with the TV Remote - Using the Universal Remote	38
Setting up the universal remote control	38
Controlling the TV with a Keyboard	39
Connecting a keyboard	39
Using the keyboard	40
Controlling the TV with a Mouse	41
Connecting a mouse	41
Using a mouse	41
Connecting a Bluetooth Gamepad	42
Entering Text using the On-Screen QWERTY Keyboard	42
Using additional functions	42
Smart Features	43
Viewing Multiple Screens or Features with Multi-Link Screen	43
Using Multi-Link Screen	43
Smart Hub	44
Removing or pinning an item in the Recent group	45
Launching Smart Hub automatically	45
Testing Smart Hub connections	45
Using the Smart Hub tutorial	46
Resetting Smart Hub	46
Using Smart Hub with a Samsung Account	47
Creating a Samsung account	47
Signing in to a Samsung account	48
Linking your Samsung account to external service accounts	48
Changing and adding information to a Samsung account	49
Deleting a Samsung account from the TV	49
Using the GAMES Service	50
Managing games with the pop-up Options menu	50
Viewing the Detailed Information screen	50
Installing and running a game	51
Managing downloaded or purchased games	51
Using the APPS Service	53
Managing Apps with the pop-up Options menu	53
Viewing the Detailed Information screen	53
Installing an app	54
Enabling automatic apps updates	54
Removing an app from the TV	55
Moving apps	55
Locking and unlocking apps	55
Updating apps	55
Rearranging apps	55
Rating purchased apps	55
Using other app features and functions	55
Using the e-Manual	56
Launching the e-Manual	56
Using the buttons in the e-Manual	56
Using the Web Browser	57
Browsing preferences	57
Using the MY CONTENT Service	58
Read before playing media content	58
Playing multimedia content in a computer or mobile device	59
Playing media content saved on a USB device	59
Buttons and functions available while viewing photos	60
Buttons and functions available while viewing videos	61
Buttons and functions available while playing music	63
Functions on the media content list screen	64
Using the NewsON Service	65
Using the NewsON content	65
Using the Soccer Service	66
Configuring the Soccer service screen to display your favorite soccer teams	66
Using additional functions	66
Viewing soccer videos	67
Controlling the TV with Your Voice	68
Read before using voice recognition	69
Learning voice recognition basics	69
Using interactive voice recognition at a short distance	70
Using imperative voice recognition	70
Using voice recognition at a long distance	71
Using the voice recognition tutorial	71
Controlling the TV using Motions (Motion Control)	72
Testing ambient illumination using the TV camera	72
Activating motion control	73
Changing the motion control screens	75
Using Face Recognition	77
Registering your face to your Samsung account	77
Changing your login method to face recognition	78
Signing in to a Samsung account using face recognition	78
TV Viewing	79
Viewing Digital Broadcast Information at a Glance	79
Using the guide	79
Checking current program info	80
Changing the broadcast signal	80
Checking digital channel signal info and strength	80
Recording Programs	81
Recording programs	81
Using the functions available while recording a program	82
Using the buttons on the remote control while recording a program	82
Managing the schedule recording list	82
Viewing recorded programs	83
Managing recorded files	85
Setting Up a Schedule Viewing	86
Setting up a schedule viewing for a channel	86
Editing a schedule viewing	86
Canceling a schedule viewing	86
Using Timeshift	87
Using the buttons on the remote control while using Timeshift	87
Using the Channel List	88
Registering, Removing, and Editing Channels	89
Registering and removing channels	89
Editing registered channels	90
Using Program Rating Lock	91
Creating a Personal Favorites List	94
Registering channels as favorites	94
Viewing and selecting channels on Favorites lists only	94
Editing a Favorites List	95
Using the Edit Favorites screen menu items	95
Making Sports Programs More Realistic with Sports Mode	97
Enabling sports mode	97
Extracting highlights automatically	97
Using the functions available while watching sports in sports mode	98
Using the functions available while recording sports in sports mode	99
Viewing a game recorded in sports mode	100
TV-Viewing Support Functions	100
Setting a service provider	100
Showing captions	100
Enabling the audio guide for the video description	102
Scanning for available channels	102
Selecting the broadcast audio language	102
Fine-tuning analog broadcasts	103
Removing pay channels	103
Picture and Sound	104
Adjusting the Picture Quality	104
Choosing a picture mode	104
Adjusting the picture quality	105
Adjusting advanced settings	106
Adjusting picture options	107
Viewing in 3D	109
Starting 3D	109
Adjusting 3D effects	110
Picture Support Functions	111
Viewing a picture-in-picture (PIP)	111
Changing the picture size and position	112
Listening to audio only (Picture Off)	113
Resetting the picture mode settings	113
Adjusting the Sound Quality	114
Choosing a sound mode	114
Applying sound effects	115
Customizing sound	116
Using the Sound Support Functions	117
Selecting speakers	117
Listening to TV sound through a Samsung Bluetooth audio device	117
Listening to the TV through Bluetooth devices	118
Configuring additional functions	118
Listening to 3D audio in 3D mode	119
Specifying the TV's installation type	119
Resetting all sound settings	119
System and Support	120
Setting the Time and Using the Timer	120
Setting the current time	120
Using the timers	121
Using the Screen Burn Protection and Energy Saving Functions	123
Preventing screen burn	123
Reducing the energy consumption of the TV	123
Using Anynet+ (HDMI-CEC)	124
Setting up Anynet+ (HDMI-CEC)	124
Using Anynet+ (HDMI-CEC)	124
Updating the TV’s Software	126
Updating the TV’s software to the latest version	126
Updating the TV automatically	126
Protecting the TV from Hacking and Malicious Code	127
Checking the TV and connected storage for malicious code	127
Configuring additional functions	128
Using Other Functions	129
Running the accessibility functions quickly	129
Enabling voice guides for the visually impaired	129
White text on black background (high contrast)	130
Adjusting the menu transparency	130
Enlarging the font (for the visually impaired)	130
Learning about the remote control (for the visually impaired)	130
Listening to the TV through Bluetooth devices (for the hearing impaired)	130
Changing the menu language	131
Setting up a password	131
Checking Notifications	131
Adjusting the viewing angle	131
Enabling game mode	131
Richer colors and superior picture quality (BD Wise)	132
Enabling/Disabling sound feedback	132
Locking/Unlocking the Control Stick	132
Showing/Hiding the Samsung logo while booting	132
Enabling the TV to boot faster	132
Enabling/Disabling the front indicators	132
Enabling/Disabling the welcome sound	133
Enabling/Disabling the stand light	133
Registering the TV as a DivX-certified device (watching for pay DivX movies)	133
Restoring the TV to the factory settings	133
Using the TV as a display model (for retail stores)	133
Backing up the TV's data with UHD Evolution Kit Backup	134
Updating recorded programs	134
Troubleshooting	135
Getting Support	135
Getting support through Remote Management	135
Finding the contact information for service	136
Requesting service	136
There Is a Problem with the Picture	137
Testing the picture	137
I Can't Hear the Sound Clearly	139
Testing the sound	139
I Can't See 3D Images Clearly	140
Testing 3D picture quality	140
There Is a Problem with the Broadcast	140
My Computer Won't Connect	141
The TV Won't Connect to the Internet	141
The Schedule Recording/Timeshift Function Isn't Working	141
Anynet+ (HDMI-CEC) Isn't Working	142
I Have Trouble Launching/Using Apps	143
My File Won't Play	143
I Want to Reset the TV	143
Other Issues	144
Precautions and Notes	146
Before Using the Recording and Timeshift Functions	146
Before using the recording and schedule recording functions	146
Before using the timeshift function	147
Read Before Using 3D Mode	148
3D precautions	148
Supported Resolutions for 3D Modes	151
Supported Resolutions for each of UHD Input Signals	152
If HDMI UHD Color is set to Off	152
If HDMI UHD Color is set to On	152
S Recommendation disclaimer	153
S Recommendation with voice interaction	153
S Recommendation	153
Read Before Using Voice, Motion, or Face Recognition	154
Precautions for voice, motion, and face recognition	154
Requirements for using voice, motion, or face recognition	155
Read Before Using Apps	157
Read Before Using the Web Browser	157
Read Before Playing Photo, Video, or Music Files	159
Limitations on use of photo, video, and music files	159
Supported external subtitles	160
Supported internal subtitles	160
Supported image formats and resolutions	161
Supported music formats and codecs	161
Supported video codecs	162
Read After Installing the TV	164
Picture sizes and input signals	164
Installing an anti-theft lock	164
Read before setting up a wireless Internet connection	165
Read before connecting an Evolution Kit	165
Read Before Connecting a Computer (Supported Resolutions)	166
IBM	166
MAC	166
VESA DMT	167
Supported Resolutions for Video Signals	168
CEA-861	168
Read Before Using Bluetooth Devices	169
Restrictions on using Bluetooth	169
License	170

Match case Limit results 1 per page

There Is a Problem with the Picture

Testing the picture

MENU/123

Support

Self Diagnosis

Picture Test

Before you review the list of problems and solutions below, use Picture Test to determine if the

problem is caused by the TV. The Picture Test displays a high definition picture you can examine for

flaws or faults.

The problem

Try this!

Flickering and

Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to

disable some of the energy efficiency features. Disable

Energy Saving

(

MENU/123

System

Eco Solution

Energy Saving

) or

Eco Sensor

(

MENU/123

System

Eco Solution

Eco Sensor

Component

Connections/Screen

Color

If the color on your Samsung television screen is not correct or the black and white

colors are off, run

Picture Test

(

MENU/123

Support

Self Diagnosis

Picture Test

If the test results indicate that the problem is not caused by the TV, do the

following:

●

Confirm that the One Connect's video input connectors are connected to the

correct external device video output connectors.

●

Check the other connections as well. If the TV is connected to an external

device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged

into their proper connectors.

Screen Brightness

If the colors on your Samsung TV are correct but just a little too dark or bright, try

adjusting the following settings first.

●

Go to the

Picture

menu and adjust the

Backlight

Contrast

Brightness

Sharpness

Color

, and

Tint (G/R)

settings.

Ghosting, Blurring, or

Juddering

If you notice ghosting or blurring on the screen, use the

Auto Motion Plus

function

(

MENU/123

Picture

Picture Options

Auto Motion Plus

) to resolve

the issue.

Unwanted Powering

Off

If your Samsung TV appears to turn off by itself, try disabling some of the TV's

energy efficiency functions. See if

Sleep Timer

(

MENU/123

System

Time

Sleep Timer

) has been enabled. The

Sleep Timer

automatically turns the

TV off after a specified period of time. If the Sleep Timer has not been enabled,

see if

No Signal Power Off

(

MENU/123

System

Eco Solution

No Signal Power Off

) or

Auto Power Off

(

MENU/123

System

Eco

Solution

Auto Power Off

) has been enabled and disable them.

Problems Powering On

When the TV is turned on, the remote control receiver flashes 5 times before the

screen turns on.

If you are having problems powering on your Samsung television, there are a

number of things to check before calling the service department. Confirm that the

TV's power cord is connected correctly at both ends and that the remote control

is operating normally. Make sure that the antenna cable or cable TV cable is firmly

connected. If you have a cable or satellite box, confirm that it is plugged in and

turned on.

Unable to find a

Channel

If your TV is not connected to a cable or satellite box, run

Setup

(

MENU/123

System

Setup

) or

Auto Program

(

Broadcasting

Auto Program