Sennheiser HDV 820 HDV 820 Instruction manual - Page 24

PC or Mac via USB

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Page 24 highlights

If a problem occurs ... If a problem occurs ... Problem No audio signal No sound when the digital input (OPT or COAX) is selected The audio signal is very low or distorted when an analog audio source is connected Audio signal only on one ear The PC does not recognize the HDV 820 as the audio output device No audio signal when the HDV 820 is connected to a PC or Mac via USB Sound dropouts when connected via USB Possible cause Corrective action Page The HDV 820 is switched off Switch the HDV 820 on. 19 The Input selection rotary Set the Input selection rotary 21 switch is set to a different switch to the desired audio audio source source. The Input selection rotary switch is between two positions Set the Input selection rotary 21 switch to one of the two inputs. The volume is adjusted to low Increase the volume. 22 The data format of the digital Set the audio source to PCM - audio source is not PCM data format. The volume of the audio If possible, adjust the volume of - signal on the audio source is the audio signal on the audio adjusted too low or too high source to a medium level. The signal level of the audio Increase or reduce the signal 22 input is adjusted too low/too level of the ANALOG IN UNBAL high audio input. The analog audio cable is not Properly connect the audio 9 properly connected cable to the audio device. The headphone plug is not properly connected Properly connect the 20 headphones to the headphone amplifier. No driver is installed 12 Install the USB Audio driver. Another audio output device Select "Sennheiser HDV 820" 12 is selected on the PC or Mac as the audio output device. The USB cable is not sufficiently shielded Use a USB cable that is at least - USB 2.0 certified. If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at www.sennheiser.com > "Service & Support". 24 | HDV 820

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If a problem occurs ...
24
|
HDV 820
If a problem occurs ...
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the pro-
posed solutions, please contact your Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com > “Service & Support”.
Problem
Possible cause
Corrective action
Page
No audio signal
The HDV 820 is switched off
Switch the HDV 820 on.
19
The
Input selection
rotary
switch is set to a different
audio source
Set the
Input selection
rotary
switch to the desired audio
source.
21
The
Input selection
rotary
switch is between two
positions
Set the
Input selection
rotary
switch to one of the two inputs.
21
The volume is adjusted to low
Increase the volume.
22
No sound when the digital
input (OPT or COAX) is
selected
The data format of the digital
audio source is not PCM
Set the audio source to PCM
data format.
–
The audio signal is very low
or distorted when an analog
audio source is connected
The volume of the audio
signal on the audio source is
adjusted too low or too high
If possible, adjust the volume of
the audio signal on the audio
source to a medium level.
–
The signal level of the audio
input is adjusted too low/too
high
Increase or reduce the signal
level of the ANALOG IN UNBAL
audio input.
22
Audio signal only on one ear
The analog audio cable is not
properly connected
Properly connect the audio
cable to the audio device.
9
The headphone plug is not
properly connected
Properly connect the
headphones to the headphone
amplifier.
20
The PC does not recognize
the HDV 820 as the audio
output device
No driver is installed
Install the USB Audio driver.
12
No audio signal when the
HDV 820 is connected to a
PC or Mac via USB
Another audio output device
is selected on the PC or Mac
Select “Sennheiser HDV 820”
as the audio output device.
12
Sound dropouts when
connected via USB
The USB cable is not
sufficiently shielded
Use a USB cable that is at least
USB 2.0 certified.
–