Sennheiser TeamConnect Ceiling 2 ES1 Ceiling Audio Solution TeamConnect Ceilin - Page 15
Troubleshooting and Commissioning Guide
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Application Guide ES-1 Audio System Set-up Guide for Microsoft Teams Troubleshooting and Commissioning Guide The TCC2 does not connect. From the front panel OLED display, confirm that the EX-440C is the in same IP range as the TCC2 by using Sennheiser Control Cockpit. Confirm that the correct IP address is specified for the TCC2 Control page. An indicator appears when connected. The LEDs of the TCC2 do not change. Confirm that the EX-440C is selected as the microphone within the MTR admin settings. Connect the corresponding M (mute) logic port and S (call status) logic port form the USB logic to the TCC2 logic block. Verify that the control IP address from the TCC2 is specified in the Control object. There is no audio output in Confirm that the EX-440C has been selected as the the room. loudspeaker in the MTR admin settings. Confirm that the AmpLink connection from the EX-440C is connected to the AmpLink Input port on the amplifier (not the AmpLink Thru port). Confirm that the Input Select dial is set to 2. Volume level in room is too low. The default MTR level for every new meeting is 50. To adjust the MTR level in the room, adjust the volume level in the MTR user interface to approximately 80 to 90 percent. Next, raise the AmpLink output to a suitable level. Confirm that the EM180 loudspeaker tap is set to 8Ω. The room has several reflective surfaces. Set the Non-linear Processing (NLP) setting in the AEC to Medium to eliminate residual echo that may be heard by farend participants while speaking. Use the horizontal and vertical exclusion zones in the TCC2 to remove detection areas that may be problematic. There is background noise in the room. Use the horizontal and vertical exclusion zones in the TCC2 to remove detection areas that may be problematic. AEC processing includes Noise Reduction (NR) to reduce steady state background noises, such as HVAC and projector fans that are detected by the microphone. Increase the NR to reduce the amount of noise that is detected. April 2020 Page 8