Sharp LC-50LB601U User Guide LC 43LB601C - Page 41

LC-43LB601U / LC-50LB601U / LC-43LB601C / LC-50LB601C 43" / 50" Full HD LED 1080p Sharp Roku TV Symptom Possible cause Try this... Some features are not available The wrong TV mode may be selected • You may have Set up for store mode when you set up your TV. Store use mode is for retail environments only. In Store use mode, some of your TV's features are missing or limited. If you selected Set up for store use and you want to change to Set up for home use, you have to reset your TV to the factory defaults. Go to Settings > System > Advanced system settings > Factory reset. Roku Symptom Possible cause How can I find out more about using my TV? I can't turn my TV on with the Roku mobile app Your TV is "asleep" Try this... • If you need help with using your TV or Roku, go to: https://go.roku.com/tvmanual • You will need to use the physical remote button to "wake up" or turn on your TV. I can't find my TV with the Roku mobile app TV and mobile app not on same wireless network TV not powered or working normally • Make sure that your TV and the mobile app are on the same network. • Make sure that your TV is connected to a working power outlet and that your TV is turned on. See Connecting power on page 33. Network Symptom Possible cause Try this... I cannot connect to the Internet Network connection may not be set up Network name or password may have changed • If you did not connect to the Internet when you first set up your TV, set up a network connection. • If your network name or password has changed, you need to update your network connection. Streaming keeps pausing to load more data Wireless LAN not optimized Insufficient broadband speed • Rotate wireless router slightly • Elevate the router • Turn off other wireless connections • Use 5.0Ghz, if possible. Roku TVs support dual band. • Turn off other wireless connections that may also be using bandwidth. 41