Sonos ZP90 Setup Guide - Page 31

24 Sonos ZonePlayer 90 Setup Guide ZonePlayer not detected during setup A network or a firewall issue may be preventing the ZonePlayer from joining your Sonos system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or wire the ZonePlayer temporarily to see if the problem is related to wireless interference. If you encounter this message when installing the first wired Sonos component, you can try the steps below to resolve this issue. If you are still experiencing problems, please contact the Sonos Customer Service Center. 1. Check the firewall Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves the problem, then you should configure your firewall to work with the Sonos Desktop Controller. Please visit our Web site at http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try step 2 below. 2. Check the router You can bypass your router's switch to determine whether there are any router configuration issues by connecting Sonos as follows (note that the ZonePlayer and the computer still have Internet access in this configuration):