Sony BDV-N990W Operating Instructions - Page 55

Additional Information There is no picture when you make an HDMI cable connection. t The unit is connected to an input device that is not HDCP (High-bandwidth Digital Content Protection) compliant ("HDMI" on the front panel does not light up) (page 18). 3D images from the HDMI (IN 1) or HDMI (IN 2) jack do not appear on the TV screen. t Depending on the TV or video component, 3D images may not appear. No picture appears when the video output resolution selected in [Output Video Format] is incorrect. t Press and hold N and VOL - on the unit for more than 5 seconds to reset the video output resolution to the lowest resolution. The dark area of the picture is too dark/the bright area is too bright or unnatural. t Set [Picture Quality Mode] to [Standard] (default) (page 33). The picture is not output correctly. t Check the [Output Video Format] settings in [Screen Settings] (page 46). t If the analog and digital signals are output at the same time, set [BD-ROM 24p Output] or [DVD-ROM 24p Output] in [Screen Settings] to [Off] (page 46). t For BD-ROMs, check the [BD-ROM 24p Output] settings in [Screen Settings] (page 46). Picture noise appears. t Clean the disc. t If the picture output from your system goes through your VCR to get to your TV, the copyprotection signal applied to some BD/DVD programs could affect picture quality. If you still experience problems even when you connect your unit directly to your TV, try connecting your unit to the other input jacks. An image is not displayed on the entire TV screen. t Check the setting of [TV Type] in [Screen Settings](page 46). t The aspect ratio on the disc is fixed. Color irregularity occurs on the TV screen. t If the speakers are used with a CRT-based TV or projector, install the speakers at least 1.0 ft (0.3 meters) from the TV set. t If the color irregularity persists, turn off the TV set once, then turn it on after 15 to 30 minutes. t Make sure that no magnetic object (magnetic latch on a TV stand, health care device, toy, etc.) is placed near the speakers. There is no picture after playing a video/ photo file on the iPod/iPhone. t Select the input on your TV for this system. Sound There is no sound. t The speaker cords are not connected securely. t Check the speaker settings (page 38). The Super Audio CD sound of a component that is connected to the HDMI (IN 1) or HDMI (IN 2) jack is not output. t HDMI (IN 1) and HDMI (IN 2) does not accept an audio format that contains copy protection. Connect the analog audio output of the component to the AUDIO (AUDIO IN L/R) jacks of the unit. There is no sound from the TV via the HDMI (OUT) jack when using the Audio Return Channel function. t Set [Control for HDMI] in [HDMI Settings] of [System Settings] to [On] (page 49). Also, set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Auto] (page 49). t Make sure that your TV is compatible with the Audio Return Channel function. t Make sure that an HDMI cable is connected to a jack on your TV that is compatible with the Audio Return Channel function. The system does not output sound of TV programs correctly when connected to a settop box. t Set [Audio Return Channel] in [HDMI Settings] of [System Settings] to [Off] (page 49). t Check the connections (page 19). 55US