Sony CRX100E User Guide - Page 17

Symptom Unable to eject CD Unable to Read Session after completing a successful write 26 Good Questions Actions ¥ Is software locking ¥ Unmount or eject the Tray? through software first. ¥ Use eject button ¥ Shutdown computer and power off device. Wait 45 seconds; power on device only and attempt to use eject button again. ¥ Use emergency eject hole if other methods fail. ¥ Can you read the CD in another CD Player? ¥ Can you ÒseeÓ previous sessions? ¥ It is possible that directory information is corrupt on the volume making it unreadable. ¥ Check software documentation for troubleshooting suggestions. ¥ Bad CD-R or CD-RW disc? ¥ Use Sony Recommended Media. CD-R: 74 min Sony CD-Recordable discs CD-RW: 74 min Sony CD-ReWritable discs. CRX100E/X - Spressa USB User's Guide Contacting Technical Support Appendix A Whenever you have any difficulty with your Spressa USB, please follow the troubleshooting suggestions in this manual and in the software manuals. Please keep track of the steps you have taken with as much information about your computer system as you can. If you have any trouble resolving the problem, please call the Sony Technical Support Center and convey your troubleshooting steps. The Sony Technical Support Center can be reached 24 hours per day, 365 days of the year by several methods: Sony Computer Peripherals Technical Support Phone (800) 597-5649 Sony FastFacts, FAX on Demand Service (800) 883-7669 Sony Computer Peripherals BBS (408) 955-5107 Sony Computer Peripherals Technical Support Web Site http://www.ita.sel.sony.com/support CRX100E/X - Spressa USB User's Guide 27