Sony DAV-HDX277WC Operating Instructions - Page 11

Additional Information Troubleshooting Should you encounter a problem with your unit, find your problem in the troubleshooting checklist below and take the indicated corrective action. If the problem persists, contact your Sony dealer. Note that if service personnel changes some parts during repair, these parts may be retained. When bringing the system in for repairs, be sure to bring in the entire system. This product is a system product, and the entire system is needed to determine the location requiring repair. The remote does not function. • Remove any obstacles. • Point the remote at the AV system (DAV series, etc.)'s sensor. • The distance between the remote and the AV system is too far. • Replace the battery. • Make sure the iPod* is securely connected. • Select the DMPORT function on the AV system. • Turn on and off the AV system. Video/photo image from the iPod does not appear on the TV screen. • The unit does not support video output. Even if your iPod has video/photo capability, you cannot view video or photo content on the TV or other video devices. There is no sound. • Check the connections. • Make sure the unit is securely connected. • Make sure the iPod* is securely connected. • Make sure the iPod* is playing music. • It may take time to start playback depending on the contents. There is severe hum or noise. • Move the unit away from the source of noise. The sound is distorted. • Reduce the volume of the connected AV system. • Set the "EQ" setting of the iPod to "Off" or "Flat". * See "Compatible iPod models" (page 3). continued 11US