Sony DR-GA500 Operating Instructions - Page 20

Troubleshooting, Additional Information

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 Additional Information Troubleshooting If you run into any problems using this system, use the following checklist. Should any problem persist, consult your nearest Sony dealer. Symptom No sound Distorted or intermittent sound (sometimes with noise) Low sound Cause and remedy  Check the connection between the processor and the computer.  Turn on the computer connected to the processor, and start the playback.  Turn on the processor.  The INPUT setting does not match the actual connection method. (Example: the input signal is USB, the INPUT setting is 7.1ch, etc.)  Set the INPUT switch to the appropriate input signal.  Increase the headset volume.  Connect the headphone plug properly.  Increase the volume level of the computer and the music playback software.  The system is connected while music software is in use.  Restart the music software.  The sound device of your computer is not set correctly (page 13).  The volume control of your computer or the music playback software, etc., is set to mute.  Unset mute.  The GAIN CONTROL level is "0."  Increase the GAIN CONTROL.  Your computer does not recognize the headset as a USB device if connection is by the supplied USB cable.  Restart your computer.  The CD-ROM drive of your computer does not support the digital play function if connection is by the supplied USB cable.  Use a CD-ROM drive that supports the digital playback function.  Digital broadcasts might not be heard with the USB connection.  Connect the computer by the multi-channel cable (page 8 to 10).  AUTO STANDBY activated because no sound was input for approx. 30 minutes.  Turn on the processor again.  Decrease the volume level on the connected computer.  Increase the volume level on the connected computer and the music playback software.  Increase the headset volume.  Increase the GAIN CONTROL. 20GB Additional Information

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±0
GB
Additional Information
Additional Information
Troubleshooting
If you run into any problems using this system, use the following checklist. Should any problem
persist, consult your nearest Sony dealer.
Symptom
Cause and remedy
No sound
Check the connection between the processor and the computer.
Turn on the computer connected to the processor, and start the playback.
Turn on the processor.
The INPUT setting does not match the actual connection method. (Example:
the input signal is USB, the INPUT setting is 7.1ch, etc.)
Set the INPUT switch to the appropriate input signal.
Increase the headset volume.
Connect the headphone plug properly.
Increase the volume level of the computer and the music playback software.
The system is connected while music software is in use.
Restart the music software.
The sound device of your computer is not set correctly (page 13).
The volume control of your computer or the music playback software, etc., is
set to mute.
Unset mute.
The GAIN CONTROL level is “0.”
Increase the GAIN CONTROL.
Your computer does not recognize the headset as a USB device if connection is
by the supplied USB cable.
Restart your computer.
The CD-ROM drive of your computer does not support the digital play
function if connection is by the supplied USB cable.
Use a CD-ROM drive that supports the digital playback function.
Digital broadcasts might not be heard with the USB connection.
Connect the computer by the multi-channel cable (page 8 to 10).
AUTO STANDBY activated because no sound was input for approx. 30
minutes.
Turn on the processor again.
Distorted or intermittent
sound (sometimes with
noise)
Decrease the volume level on the connected computer.
Low sound
Increase the volume level on the connected computer and the music playback
software.
Increase the headset volume.
Increase the GAIN CONTROL.