Sony XBR-65X930E Help Guide Printable PDF - Page 99

Distorted sound., Headphone volume cannot be adjusted., Network (Internet/home)/apps

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[129] Troubleshooting | Sound Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.) Related topics Audio noise. [130] Troubleshooting | Sound Headphone volume cannot be adjusted. If you cannot adjust the headphone volume with the VOL +/- buttons, press the ACTION MENU button and select [Headphone volume] [131] Troubleshooting Network (Internet/home)/apps The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed. Sometimes video streaming quality is poor. Wi-Fi connection is lost or intermittent. Certain Internet video content displays a loss of detail. Good picture quality but no sound on Internet video content. Apps are inaccessible. The TV cannot access the Internet when IPv6 is set. Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. 88

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[129] Troubleshooting | Sound
Distorted sound.
Check the antenna/cable connection.
Keep the antenna/cable away from other connecting cables.
Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile
phones, or optical devices.
When installing an optional device, leave some space between the device and TV.
Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be
available depending on your region/country.)
Related topics
Audio noise.
[130] Troubleshooting | Sound
Headphone volume cannot be adjusted.
If you cannot adjust the headphone volume with the VOL +/- buttons, press the ACTION MENU
button and select [Headphone volume]
[131] Troubleshooting
Network (Internet/home)/apps
The network name (SSID) of the wireless router (access point) to which you want to connect is not
displayed.
Sometimes video streaming quality is poor.
Wi-Fi
connection is lost or intermittent.
Certain Internet video content displays a loss of detail.
Good picture quality but no sound on Internet video content.
Apps are inaccessible.
The TV cannot access the Internet when IPv6 is set.
Your TV cannot connect to the server.
A message appears stating that the TV cannot connect to your network.
88