Sub-Zero BI-36S Built-In Use & Care Guide - Page 45

Troubleshooting Guide 45 subzero.com Troubleshooting Condensation forms outside the unit. • During periods of high humidity, some condensation may appear on outside surfaces. The condensation will disappear when the humidity drops. Be sure that doors are closing and sealing properly. If condensation persists, contact Sub-Zero factory certified service. There is no ice. • Is the ice container in position? • Is the ice maker turned on? • Is the water supply connected? There is an odor inside the unit. • Replace air purification system cartridge. • Clean the unit thoroughly. • Cover all food tightly. • Clean the drain pan and unit drain pipe. You need product information. • Call Sub-Zero customer care at 800-222-7820 or visit our website, subzero.com, for planning, installation and product information. You need service. • If service is necessary, maintain the quality built into your Sub-Zero unit by contacting Sub-Zero factory certified service. • For the name of Sub-Zero factory certified service nearest you, check the contact & support section of our website, subzero.com or call Sub-Zero customer care at 800-222-7820. • When calling for service, you will need the model and serial number of your unit. Both numbers are listed on the product rating plate, located at the top frame of the unit, inside the door.