Symantec 10024200 User Guide - Page 25

Responding to emergencies, If your product won't install

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Page 25 highlights

Responding to emergencies 3 This chapter includes the following topics: 1 If your product won't install 1 If you suspect that your computer is infected with a virus If your product won't install The Pre-Install Scan checks your computer for risks that may prevent successful installation. If you do not run the Pre-Install Scan, your installation may fail. If this occurs, you must begin installation again and run the Pre-Install Scan as directed. After you delete the temporary files, you should begin the installation again and run the Symantec Pre-Install Scan to be sure that you have resolved the problem. After you run the Pre-Install Scan, you should delete any installation files that are left behind from your initial installation attempt. To delete remaining installation files 1 On the Windows taskbar, click Start > Run. 2 In the Run dialog box, type %TEMP% 3 Click OK. 4 With the temp folder open, on the Edit menu, click Select All.

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This chapter includes the following topics:
1
If your product won't install
1
If you suspect that your computer is infected with a
virus
If your product won't install
The Pre-Install Scan checks your computer for risks that
may prevent successful installation. If you do not run the
Pre-Install Scan, your installation may fail. If this occurs,
you must begin installation again and run the Pre-Install
Scan as directed.
After you delete the temporary files, you should begin the
installation again and run the Symantec Pre-Install Scan
to be sure that you have resolved the problem.
After you run the Pre-Install Scan, you should delete any
installation files that are left behind from your initial
installation attempt.
To delete remaining installation files
1
On the Windows taskbar, click
Start > Run
.
2
In the Run dialog box, type
%TEMP%
3
Click
OK
.
4
With the temp folder open, on the Edit menu, click
Select All
.
3
Responding to
emergencies