Symantec 10024200 User Guide - Page 28

28 Service and support solutions Support for old and discontinued versions If you cannot access phone support by using One Click Support, then you can access our phone support options by pointing your Web browser to the following address: www.symantec.com/techsupp/ Under the Home & Home Office section, select your product. Then, from the list of options, choose the item that best describes your issue. If you have a question or problem that you still cannot resolve on the support Web site by yourself, click Contact Us link for additional phone support information. Symantec shall provide complimentary support and pay for support in accordance with the most current consumer support policy of Symantec. You can find the current Symantec consumer support policies on our Web site at: www.symantec.com/techsupp/support_policy.html Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold, technical support is discontinued six months after the termination announcement. Technical support for discontinuing products and old versions is subject to the most current consumer support policy of Symantec. You can find the current Symantec consumer support policies on our Web site at: www.symantec.com/techsupp/support_policy.html Keeping your subscription current Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date. If you do not renew your subscription, you will be unable to obtain updates of any kind and the software will no longer function.