TRENDnet TEW-P11G User's Guide - Page 78

Troubleshooting

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Chapter 8 8 Troubleshooting This chapter describes some problem which may arise, and the solutions to them. Overview If you encounter printing difficulties, please refer to the appropriate section. If, after following the advice in these documents, the Print Server still does not function properly, please contact your dealer for further advice. Hardware & Connection Problems Problem No. 1 Solution No. 1 Problem No. 2 Solution No. 2 All the Print Server's LEDs are off. Check the power supply or power connection. The Print Server unit cannot be found on the LAN, so configuration is not possible. If using the Wireless Interface (TEW-P11G only) • Ensure that WEP is disabled on your other Wireless stations. • If using "Ad-hoc" mode, it is not possible for Wireless stations to connect to the Print Server, because its default mode is "Infrastructure". You must use the wired interface for initial configuration. • If using "Infrastructure" mode, ensure that your Access Point allows connection by Wireless stations with a SSID of "ANY" or null (blank). • The Access Point itself has a blank (null) SSID. • If there is a setting "Broadcast SSID" or "Allow SSID of ANY", this setting should be Enabled. If using the Wired 10/100BaseT interface: • Check the Hub. The link LED for the port to which the Print Server is connected should be ON. If it is Off, there is a problem in the network cable. • On the Print Server, check the Ethernet LED. If the LED is not ON, the network connection is not working. Notes: a) To use both the Wireless and LAN interfaces, the Wireless mode must be set to "Ad-hoc". b) You must Power Off the Print Server before connecting or disconnecting the LAN cable. If using TCP/IP: • Ensure that there are no routers between the Print Server and the PC used for configuration. • Ensure that the PC used for configuration has the TCP/IP network protocol installed. Test its network connection by seeing if you can Page 75

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Page 75
Chapter 8
Troubleshooting
This chapter describes some problem which may arise, and the solutions to them.
Overview
If you encounter printing difficulties, please refer to the appropriate section. If, after following
the advice in these documents, the Print Server still does not function properly, please contact
your dealer for further advice.
Hardware & Connection Problems
Problem No. 1
All the Print Server's LEDs are off.
Solution No. 1
Check the power supply or power connection.
Problem No. 2
The Print Server unit cannot be found on the LAN, so
configuration is not possible.
Solution No. 2
If using the Wireless Interface (TEW-P11G only)
•
Ensure that WEP is disabled on your other Wireless stations.
•
If using "Ad-hoc" mode, it is not possible for Wireless stations to
connect to the Print Server, because its default mode is
"Infrastructure". You must use the wired interface for initial
configuration.
•
If using "Infrastructure" mode, ensure that your Access Point
allows connection by Wireless stations with a SSID of "ANY" or
null (blank).
•
The Access Point itself has a blank (null) SSID.
•
If there is a setting "Broadcast SSID" or "Allow SSID of
ANY", this setting should be Enabled.
If using the Wired 10/100BaseT interface:
•
Check the Hub. The link LED for the port to which the Print
Server is connected should be ON. If it is Off, there is a problem in
the network cable.
•
On the Print Server, check the Ethernet LED. If the LED is not
ON, the network connection is not working.
Notes:
a) To use both the Wireless and LAN interfaces, the Wireless mode
must be set to "Ad-hoc".
b) You must Power Off the Print Server before connecting or
disconnecting the LAN cable.
If using TCP/IP:
•
Ensure that there are no routers between the Print Server and the
PC used for configuration.
•
Ensure that the PC used for configuration has the TCP/IP network
protocol installed. Test its network connection by seeing if you can
8