Toshiba DMF102XKU Owner's Manual - English - Page 59

TROUBLESHOOTING If you experience problems while using the Digital Media Frame, please consult the following troubleshooting guide first, as it may offer immediate solutions to the condition occurred. Should the problem remain, contact a Toshiba service point near you. CONDITION SOLUTIONS Nothing displayed on screen ● Check whether the AC adaptor of the Digital Media Frame is well connected and the power button of the Digital Media Frame is turned to 'ON'. ● If the AC adaptor of the Digital Media Frame is well connected and the power button is turned to 'ON', try to restart the Digital Media Frame. Cannot find an inserted memory card/USB memory device on the device list ● Check whether a memory card/USB memory device is correctly inserted to the slot/socket. ● Check whether the format of the inserted memory card/USB memory device is supported by the Digital Media Frame. ● Remove the memory card/USB memory device, then insert it to the corresponding slot/socket again. ● If a USB hub was previously connected, disconnect the hub and insert the USB memory device directly to the USB socket. Cannot show photos Some files are not played. ● Check whether there are photos stored in the memory card/USB memory device inserted. ● Check whether the format of the image files is supported by the Digital Media Frame. ● Check the file size of the photos. Large files may not be displayed. ● The Digital Media Frame can process up to 9999 files (including image/video/music files). If files are saved with long path names (longer than 32 characters), the total file count may not reach 9999. ● The Digital Media Frame cannot play files saved in the folder exceeding the eight hierarchy levels. ● If no folder is created for saving files, the Digital Media Frame can save up to 512 files. It is recommended to create a folder in the internal memory for saving files copied from a computer.