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Toshiba Portege Z20T-C2110 Portege Z20t-C Series Windows 10 Users Guide - Page 186

USB 3.1 Type C port 37, troubleshooting Web Camera

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186 Index corrupted/damaged data files 136 data/entire system backup 153 data/system configuration 151 device will not start 121 display error message 134 display problems screen is blank 132 easy to fix problems 120 error message, warning resume failure 121 Error-checking 134 external display problems 134 external monitor 133 good computing habits 150 hard disk drive is slow 135 installing hardware/software 154 Internet 125 keyboard 127 missing files/trouble accessing a drive 134 power and battery 126 printer problems 142 restore points 152 screen does not look correct/ flickers 133 slow Internet connection 125 sound 138 Startup options 123 touchpad 129 trouble running programs 136 turning on device 121 URL address not found 126 Web Camera 136 Windows operating system not working 123 wireless networking 143 troubleshooting keyboard clean the keyboard 129 power cycle 127 system restore 129 uninstall/reinstall driver 128 troubleshooting network adapter uninstall/reinstall driver 146 troubleshooting sound check and set default speakers 139 latest sound driver 141 system restore 141 uninstall/reinstall driver 140 use the sound troubleshooter 138 troubleshooting touchpad disable/enable 129 install external mouse 130 latest driver 131 power cycle 130 system restore 132 touchpad properties 132 uninstall/reinstall driver 130 troubleshooting Web Camera System Recovery 138 system restore 137 testing 136 third party apps 138 uninstall/reinstall driver 136 turning on device troubleshooting 121 U updates downloading 149 USB 3.0 port 38 USB 3.1 (Type C) port 37 user password, deleting 114 user password, setting 112 using a microphone 103 eco power plan 92 microSD Card slot 106 touchpad 63 Web Camera 105

Section	Page
Portégé® Z20-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your device’s features and specifications	30
Documentation	30
Service options	30
Precautions	31
File management tips	32
Chapter 1: Getting Started	33
Selecting a place to work	33
Features and components	34
Front	34
Back	35
Left side	36
Right side	37
Bottom	38
Underside	39
Pen	39
Setting up a work environment	40
Keeping yourself comfortable	40
Device user comfort recommendations	40
Good Working Posture	40
Using the notebook with an external keyboard, mouse or monitor	42
Typing style	43
Taking breaks and varying tasks	43
Mobile computing tips	44
Transporting the notebook	44
Seeking additional help	44
Check list	45
Precautions	45
Setting up your device	47
Connecting to a power source	48
Charging the main battery	49
Using the device for the first time	50
Initial setup	50
Using the Start menu	50
Registering your device with Toshiba	51
To Shut down your device	52
To Restart your device	53
To place your device in Sleep mode	53
Adding optional external devices	54
Recovering the Internal Storage Drive	54
Creating a recovery drive using TOSHIBA Recovery Media Creator	55
Restoring from recovery media created by TOSHIBA Recovery Media Creator	57
Recovering from the Internal Storage Drive	58
Reset your PC	59
Installing drivers and applications	61
Using the TOSHIBA Dual Pointing Device	62
Using the touchpad	63
Adjusting touchpad settings	66
Disabling or enabling the touchpad	67
Connecting an external device	67
Using external display devices	68
Selecting video cables	68
Connecting an HDMI-compatible television or display device	69
Connecting an external monitor or projector	69
Directing the display output when your device is attached to the keyboard dock	69
Adjusting the quality of the external display	70
Customizing your device’s settings	71
Caring for your device	71
Cleaning the device	71
Moving the device	71
Using a Security lock	72
Chapter 2: Learning the Basics	74
Computing tips	74
Attaching and detaching the keyboard dock	76
Attaching the tablet and keyboard dock	76
Detaching the tablet and keyboard dock	77
Using the keyboard	78
Function keys	78
Special Windows keys	78
Overlay keys	79
Backlit keyboard dock	80
Touch screen	80
Touch screen navigation	80
Mouse properties	81
Starting an app	82
Saving your work	83
Backing up your work	83
Toshiba’s online resources	83
Chapter 3: Mobile Computing	84
Toshiba’s energy-saver design	84
Running the device on battery power	84
Battery Notice	85
Power management	86
Charging the main battery	86
Monitoring battery power	87
Determining remaining battery power	88
What to do when the main battery runs low	89
Setting battery notifications	89
Conserving battery power	90
Power Plans	91
Using the eco power plan	92
Changing the main battery	93
Taking care of your battery	93
Safety precautions	93
Maintaining your battery	94
Disposing of your device	94
Traveling tips	94
Chapter 4: Exploring Your Device’s Features	96
Exploring the desktop	96
Finding your way around the desktop	97
Windows Store	101
Setting up for communications	101
Connecting your device to a network	103
Exploring audio features	103
Recording sounds	103
Using external speakers or headphones	104
Using the Web Camera	105
Using the microSD Card slot	106
Inserting memory media	106
Removing memory media	107
Chapter 5: Utilities and Applications	108
eco Utility	109
Password Utility	110
Using a supervisor password	110
Using a user password	112
Deleting a user password	114
System Settings	115
TOSHIBA Recovery Media Creator	117
Service Station	117
TOSHIBA Application Installer	118
PC Health Monitor	119
Chapter 6: If Something Goes Wrong	120
Problems that are easy to fix	120
Problems when you turn on the device	121
The Windows operating system is not working	123
Using Startup options to fix problems	123
Internet problems	125
Power and the battery	126
Keyboard help	127
Perform a complete power cycle	127
Reset the Keyboard dock	128
Uninstall the keyboard driver	128
Perform a system restore	129
Clean the keyboard	129
Touchpad help	129
Disable then enable the touchpad	129
Install an external mouse	130
Perform a complete power cycle	130
Uninstall the touchpad driver	130
Download the latest touchpad driver	131
Perform a system restore	132
Adjust the touchpad properties	132
Display problems	132
Disk or storage drive problems	134
Error-checking	134
Web Camera help	136
Testing your internal Web Camera	136
Uninstall the Web Camera driver	136
Perform a system restore	137
Check for problems with third party applications	138
System Recovery	138
Sound help	138
Use the Sound troubleshooter	138
Check and set default speakers	139
Uninstall the audio driver	140
Download the latest sound driver	141
Perform a system restore	141
Printer problems	142
Wireless networking problems	143
Connecting to the Internet	144
Using a wireless connection	145
Troubleshooting an Internet connection – Verify network status	145
Troubleshooting an Internet connection – Verify hardware	146
Uninstall the network adapter driver	146
Troubleshooting an Internet connection – How to verify TCP/IP	147
Downloading drivers and updates	149
Using Toshiba Service Station	149
Manually download and install drivers and updates	149
How to determine the correct drivers to download	150
Develop good computing habits	150
Data and system configuration backup in the Windows operating system	151
Additional help	155
If you need further assistance	155
Contacting Toshiba	156
Other Toshiba Internet Web sites	156
Toshiba’s worldwide offices	156
Appendix A: TOSHIBA Function Keys	158
Functions	158
Volume Mute	159
Lock (Instant security)	159
Power plan	159
Sleep mode	159
Hibernation mode	160
Output (Display switch)	160
Display brightness	161
Disabling or enabling wireless devices	161
Disabling or enabling the touchpad	161
Disabling or enabling the cursor control overlay	162
Disabling or enabling the numeric overlay	162
Disabling or enabling the scroll lock	162
Keyboard dock eject	162
Keyboard dock backlight	162
Zoom In/Out	162
Volume control	163
Zoom (Display resolution)	163
Cortana	163
Appendix B: Power Cord/Cable Connectors	164
Glossary	165
A	167
B	168
C	169
D	170
E	171
F	172
G	173
H	173
I	174
K	174
L	174
M	175
N	175
O	176
P	176
R	177
S	178
T	179
U	179
W	179

Match case Limit results 1 per page

186

Index

corrupted/damaged data files

136

data/entire system backup

153

data/system configuration 151

device will not start 121

display error message 134

display problems

screen is blank 132

easy to fix problems 120

error message, warning

resume failure 121

Error-checking 134

external display problems 134

external monitor 133

good computing habits 150

hard disk drive is slow 135

installing hardware/software

154

Internet 125

keyboard 127

missing files/trouble accessing

a drive 134

power and battery 126

printer problems 142

restore points 152

screen does not look correct/

flickers 133

slow Internet connection 125

sound 138

Startup options 123

touchpad 129

trouble running programs 136

turning on device 121

URL address not found 126

Web Camera 136

Windows operating system not

working 123

wireless networking 143

troubleshooting keyboard

clean the keyboard 129

power cycle 127

system restore 129

uninstall/reinstall driver 128

troubleshooting network adapter

uninstall/reinstall driver 146

troubleshooting sound

check and set default speakers

139

latest sound driver 141

system restore 141

uninstall/reinstall driver 140

use the sound troubleshooter

138

troubleshooting touchpad

disable/enable 129

install external mouse 130

latest driver 131

power cycle 130

system restore 132

touchpad properties 132

uninstall/reinstall driver 130

troubleshooting Web Camera

System Recovery 138

system restore 137

testing 136

third party apps 138

uninstall/reinstall driver 136

turning on device

troubleshooting 121

updates

downloading 149

USB 3.0 port 38

USB 3.1 (Type C) port 37

user password, deleting 114

user password, setting 112

using

a microphone 103

eco power plan 92

microSD Card slot 106

touchpad 63

Web Camera 105