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Toshiba Portege Z20T-C2110 Portege Z20t-C Series Windows 10 Users Guide - Page 23

If Something Goes Wrong, Uninstall the Web Camera driver

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Contents 23 Chapter 6: If Something Goes Wrong 120 Problems that are easy to fix 120 Problems when you turn on the device 121 The Windows operating system is not working 123 Using Startup options to fix problems ......... 123 Internet problems 125 Power and the battery 126 Keyboard help 127 Perform a complete power cycle 127 Reset the Keyboard dock 128 Uninstall the keyboard driver 128 Perform a system restore 129 Clean the keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 Perform a complete power cycle 130 Uninstall the touchpad driver 130 Download the latest touchpad driver........... 131 Perform a system restore 132 Adjust the touchpad properties 132 Display problems 132 Disk or storage drive problems 134 Error-checking 134 Web Camera help 136 Testing your internal Web Camera 136 Uninstall the Web Camera driver 136 Perform a system restore 137 Check for problems with third party applications 138 System Recovery 138 Sound help 138 Use the Sound troubleshooter 138 Check and set default speakers 139 Uninstall the audio driver 140 Download the latest sound driver 141 Perform a system restore 141 Printer problems 142

Section	Page
Portégé® Z20-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your device’s features and specifications	30
Documentation	30
Service options	30
Precautions	31
File management tips	32
Chapter 1: Getting Started	33
Selecting a place to work	33
Features and components	34
Front	34
Back	35
Left side	36
Right side	37
Bottom	38
Underside	39
Pen	39
Setting up a work environment	40
Keeping yourself comfortable	40
Device user comfort recommendations	40
Good Working Posture	40
Using the notebook with an external keyboard, mouse or monitor	42
Typing style	43
Taking breaks and varying tasks	43
Mobile computing tips	44
Transporting the notebook	44
Seeking additional help	44
Check list	45
Precautions	45
Setting up your device	47
Connecting to a power source	48
Charging the main battery	49
Using the device for the first time	50
Initial setup	50
Using the Start menu	50
Registering your device with Toshiba	51
To Shut down your device	52
To Restart your device	53
To place your device in Sleep mode	53
Adding optional external devices	54
Recovering the Internal Storage Drive	54
Creating a recovery drive using TOSHIBA Recovery Media Creator	55
Restoring from recovery media created by TOSHIBA Recovery Media Creator	57
Recovering from the Internal Storage Drive	58
Reset your PC	59
Installing drivers and applications	61
Using the TOSHIBA Dual Pointing Device	62
Using the touchpad	63
Adjusting touchpad settings	66
Disabling or enabling the touchpad	67
Connecting an external device	67
Using external display devices	68
Selecting video cables	68
Connecting an HDMI-compatible television or display device	69
Connecting an external monitor or projector	69
Directing the display output when your device is attached to the keyboard dock	69
Adjusting the quality of the external display	70
Customizing your device’s settings	71
Caring for your device	71
Cleaning the device	71
Moving the device	71
Using a Security lock	72
Chapter 2: Learning the Basics	74
Computing tips	74
Attaching and detaching the keyboard dock	76
Attaching the tablet and keyboard dock	76
Detaching the tablet and keyboard dock	77
Using the keyboard	78
Function keys	78
Special Windows keys	78
Overlay keys	79
Backlit keyboard dock	80
Touch screen	80
Touch screen navigation	80
Mouse properties	81
Starting an app	82
Saving your work	83
Backing up your work	83
Toshiba’s online resources	83
Chapter 3: Mobile Computing	84
Toshiba’s energy-saver design	84
Running the device on battery power	84
Battery Notice	85
Power management	86
Charging the main battery	86
Monitoring battery power	87
Determining remaining battery power	88
What to do when the main battery runs low	89
Setting battery notifications	89
Conserving battery power	90
Power Plans	91
Using the eco power plan	92
Changing the main battery	93
Taking care of your battery	93
Safety precautions	93
Maintaining your battery	94
Disposing of your device	94
Traveling tips	94
Chapter 4: Exploring Your Device’s Features	96
Exploring the desktop	96
Finding your way around the desktop	97
Windows Store	101
Setting up for communications	101
Connecting your device to a network	103
Exploring audio features	103
Recording sounds	103
Using external speakers or headphones	104
Using the Web Camera	105
Using the microSD Card slot	106
Inserting memory media	106
Removing memory media	107
Chapter 5: Utilities and Applications	108
eco Utility	109
Password Utility	110
Using a supervisor password	110
Using a user password	112
Deleting a user password	114
System Settings	115
TOSHIBA Recovery Media Creator	117
Service Station	117
TOSHIBA Application Installer	118
PC Health Monitor	119
Chapter 6: If Something Goes Wrong	120
Problems that are easy to fix	120
Problems when you turn on the device	121
The Windows operating system is not working	123
Using Startup options to fix problems	123
Internet problems	125
Power and the battery	126
Keyboard help	127
Perform a complete power cycle	127
Reset the Keyboard dock	128
Uninstall the keyboard driver	128
Perform a system restore	129
Clean the keyboard	129
Touchpad help	129
Disable then enable the touchpad	129
Install an external mouse	130
Perform a complete power cycle	130
Uninstall the touchpad driver	130
Download the latest touchpad driver	131
Perform a system restore	132
Adjust the touchpad properties	132
Display problems	132
Disk or storage drive problems	134
Error-checking	134
Web Camera help	136
Testing your internal Web Camera	136
Uninstall the Web Camera driver	136
Perform a system restore	137
Check for problems with third party applications	138
System Recovery	138
Sound help	138
Use the Sound troubleshooter	138
Check and set default speakers	139
Uninstall the audio driver	140
Download the latest sound driver	141
Perform a system restore	141
Printer problems	142
Wireless networking problems	143
Connecting to the Internet	144
Using a wireless connection	145
Troubleshooting an Internet connection – Verify network status	145
Troubleshooting an Internet connection – Verify hardware	146
Uninstall the network adapter driver	146
Troubleshooting an Internet connection – How to verify TCP/IP	147
Downloading drivers and updates	149
Using Toshiba Service Station	149
Manually download and install drivers and updates	149
How to determine the correct drivers to download	150
Develop good computing habits	150
Data and system configuration backup in the Windows operating system	151
Additional help	155
If you need further assistance	155
Contacting Toshiba	156
Other Toshiba Internet Web sites	156
Toshiba’s worldwide offices	156
Appendix A: TOSHIBA Function Keys	158
Functions	158
Volume Mute	159
Lock (Instant security)	159
Power plan	159
Sleep mode	159
Hibernation mode	160
Output (Display switch)	160
Display brightness	161
Disabling or enabling wireless devices	161
Disabling or enabling the touchpad	161
Disabling or enabling the cursor control overlay	162
Disabling or enabling the numeric overlay	162
Disabling or enabling the scroll lock	162
Keyboard dock eject	162
Keyboard dock backlight	162
Zoom In/Out	162
Volume control	163
Zoom (Display resolution)	163
Cortana	163
Appendix B: Power Cord/Cable Connectors	164
Glossary	165
A	167
B	168
C	169
D	170
E	171
F	172
G	173
H	173
I	174
K	174
L	174
M	175
N	175
O	176
P	176
R	177
S	178
T	179
U	179
W	179

Match case Limit results 1 per page

Contents

Chapter 6: If Something Goes Wrong

...................

120

Problems that are easy to fix

.............................

120

Problems when you turn on the device

.............

121

The Windows operating system is not

working

........................................................

123

Using Startup options to fix problems

.........

123

Internet problems

.........................................

125

Power and the battery

.......................................

126

Keyboard help

....................................................

127

Perform a complete power cycle

.................

127

Reset the Keyboard dock

............................

128

Uninstall the keyboard driver

.......................

128

Perform a system restore

.............................

129

Clean the keyboard

......................................

129

Touchpad help

...................................................

129

Disable then enable the touchpad

...............

129

Install an external mouse

.............................

130

Perform a complete power cycle

.................

130

Uninstall the touchpad driver

.......................

130

Download the latest touchpad driver

...........

131

Perform a system restore

.............................

132

Adjust the touchpad properties

...................

132

Display problems

...............................................

132

Disk or storage drive problems

..........................

134

Error-checking

.............................................

134

Web Camera help

..............................................

136

Testing your internal Web Camera

..............

136

Uninstall the Web Camera driver

.................

136

Perform a system restore

.............................

137

Check for problems with third party

applications

............................................

138

System Recovery

.........................................

138

Sound help

.........................................................

138

Use the Sound troubleshooter

.....................

138

Check and set default speakers

..................

139

Uninstall the audio driver

.............................

140

Download the latest sound driver

................

141

Perform a system restore

.............................

141

Printer problems

................................................

142