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Toshiba Satellite P500 PSPG8A-01U004 Users Manual AU/NZ - Page 185

Solid State drive, Recovery Media Creator, Hard disk drive, Problem, Procedure

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Troubleshooting Solid State drive Problem Procedure Computer does not boot There may be a problem with your operating from hard disk drive system files. Refer to your operating system documentation. Recovery Media Creator Problem Procedure The Recovery Media You will see this message if you have previously Creator can not be chosen to remove the partition and are trying to launched because there create "Recovery Media". When there is no is no recovery partition. recovery partition, the Recovery Media Creator cannot make Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. Simply follow the instructions in "Restoring the preinstall software from your creating Recovery Media" section in this manual. You will be directed to select "Restore Original Factory Image" from the drop-down menu. If you have not created "Recovery Media", please contact your dealer. Hard disk drive Problem Procedure Computer does not boot There may be a problem with your operating from hard disk drive system files. Refer to your operating system documentation. Slow performance Your files may be fragmented. Run disk Defragmenter to check the condition of your files and disk. Refer to your operating system documentation or online help for information on running disk Defragmenter. As a last resort, reformat the hard disk. Then, reload the operating system and other files. If problems persist, contact your dealer. User's Manual 9-9

Section	Page
Copyright	2
Disclaimer	2
Trademarks	3
FCC information	4
FCC notice “Declaration of Conformity Information”	4
FCC conditions	4
Contact	4
EU Conformity Statement	5
VCCI Class B Information	5
Important Safety Information for Computers with TV tuner	5
Modem warning notice	6
Conformity Statement	6
Network Compatibility Statement	6
Japan regulations	7
Pursuant to FCC CFR 47, Part 68:	8
Instructions for IC CS-03 certified equipment	9
Notes for Users in Australia and New Zealand	10
Following information is only for EU-member states:	13
ENERGY STAR® Program	14
Optical disc drive safety instructions	15
Panasonic	15
BD Combo UJ141/BD-R/RE UJ240 with Labelflash™	15
Hitach-LG Data Storage	16
DVD Super Multi GT20N/GT20F with Labelflash™	16
TOSHIBA SAMSUNG STORAGE TECHNOLOGY	17
DVD Super Multi TS-L633C/TS-L633Y	17
TEAC	18
Panasonic	19
DVD Super Multi UJ890AD/UJ890ED with Labelflash™	19
International Precautions	20
General Precautions	22
Provide adequate ventilation	22
Creating a computer-friendly environment	22
Stress injury	23
Heat injury	23
Pressure or impact damage	23
ExpressCard overheating	24
Mobile phones	24
Instruction Manual for Safety and Comfort	24
Table of Contents	25
Preface	31
Manual contents	31
Conventions	32
Abbreviations	32
Icons	32
Keys	32
Key operation	33
Display	33
Messages	33
Terminology	33
Chapter 1	34
Introduction	34
Equipment checklist	34
Hardware	34
Software	35
Features	36
Special features	45
TOSHIBA Value Added Package	47
Utilities and Applications	49
Options	52
Chapter 2	53
The Grand Tour	53
Front with the display closed	53
Left side	55
Right side	57
Backside	59
Underside	60
Front with the display open	62
Optical Disc Drive	65
Region codes for BD drive and media	65
Writable discs	65
CDs	65
DVDs	65
BDs	65
BD-R/RE drive	66
BD Combo drive	67
DVD Super Multi drive	68
AC adaptor	69
Remote controller	70
Using the remote controller	73
Installing/Removing batteries	75
Placing the slim size remote controller	77
Chapter 3	78
Getting Started	78
Connecting the AC adaptor	79
Opening the display	81
Turning on the power	82
Windows setup	82
Turning off the power	83
Shut Down mode (Boot mode)	83
Sleep Mode	83
Hibernation Mode	85
Restarting the computer	86
System Recovery Options	86
System Recovery Options	87
Create Optical Recovery Discs	87
Restoring the preinstalled software from the Recovery HDD	88
Restoring the preinstalled software from Recovery Media	89
Chapter 4	90
Operating Basics	90
Using the TouchPad	90
Touch Pad Gesture	91
Using the fingerprint sensor	92
How to swipe the finger	93
Points to note about the fingerprint sensor	94
How to delete the fingerprint data	95
Fingerprint sensor limitations	95
Points to note about the fingerprint utility	96
Set up procedure	96
Windows logon via fingerprint authentication	97
Fingerprint system boot authentication	97
Fingerprint Single Sign-On feature	98
USB Sleep and Charge function	99
Starting the USB Sleep and Charge Utility	100
Using the Web Camera	101
Using the software	102
Using the microphone	103
Using the TOSHIBA Face Recognition	103
Disclaimer	104
How to register the Face Recognition Data	104
How to Delete the Face Recognition Data	105
How to launch the help file	106
Windows Logon via TOSHIBA Face Recognition	106
Using the optical disc drive	106
Loading discs	107
Removing discs	111
Writing CD/DVD/BDs	112
Important message	112
Before writing or rewriting with the BD-R/RE drive	112
Before writing or rewriting with the BD Combo drive	114
Before writing or rewriting with the DVD Super Multi drive	115
When writing or rewriting	118
Disclaimer (DVD Super Multi drive or BD-R/RE drive)	118
Data Verification	119
How to learn more about TOSHIBA Disc Creator	119
Video	119
When using Corel DVD MovieFactory® for TOSHIBA:	119
How to make a Labelflash DVD	119
How to make a Blu-ray disc Movie	119
How to make a DVD-Video	120
How to learn more about Corel MovieFactory	120
Important information for use	120
TOSHIBA DVD Player	122
Using WinDVD BD for TOSHIBA	124
Media care	126
CD/DVD/BD	126
Modem	127
Region selection	127
Properties menu	127
Settings	128
Modem Selection	128
Dialing Properties	128
Connecting	128
Disconnecting	129
Using the FM tuner	130
Wireless communications	131
Wireless LAN	131
Security	132
Bluetooth Stack for Windows by TOSHIBA (depends on the model you purchased)	132
Wireless communication switch	133
Wireless activity LED	133
LAN	133
LAN cable types	133
Connecting LAN cable	134
Disconnecting LAN cable	134
Cleaning the computer	134
Moving the computer	135
Using the Hard Disk Drive (HDD) Protection	135
TOSHIBA HDD Protection Properties	136
Details	137
Chapter 5	138
The Keyboard	138
Typewriter keys	138
F1 ... F12 function keys	139
Soft keys: Fn key combinations	139
Emulating keys on enhanced keyboard	139
Hot keys	140
Fn Sticky key (Depends on the model you purchased)	141
Windows special keys	142
Generating ASCII characters	142
Chapter 6	143
Power and Power-Up Modes	143
Power conditions	143
Power indicators	144
Battery indicator	144
Power indicator	144
Battery types	145
Battery pack	145
Real Time Clock battery	146
Care and use of the battery pack	148
Charging the batteries	148
Monitoring battery capacity	150
Maximizing battery operating time	150
Retaining data with power off	151
Extending battery life	151
Replacing the battery pack	152
Removing the battery pack	152
Installing the battery pack	153
Starting the computer by password	154
Power-up modes	155
Hot keys	155
Panel power off/on	155
System Auto Off	155
Chapter 7	156
HW Setup	156
Accessing HW Setup	156
HW Setup Window	156
Chapter 8	160
Optional Devices	160
ExpressCard	161
Inserting an ExpressCard	161
Removing an ExpressCard	162
SD/SDHC/MMC/MEMORY STICK / MEMORY STICK PRO/xD Memory cards	163
Installing a memory card	164
Removing a memory card	164
Memory card care	165
Memory expansion	166
Installing a memory module	166
Removing a memory module	169
Additional battery pack	170
Additional AC adaptor	170
External monitor	171
HDMI	171
Setting for display video on HDMI	172
Settings for audio on HDMI	172
i.LINK (IEEE1394)	172
Precautions	173
Connecting	173
Disconnecting	173
eSATA (External Serial ATA)	175
Connecting an eSATA device	175
Disconnecting an eSATA device	176
Security lock	176
Chapter 9	177
Troubleshooting	177
Problem solving process	177
Preliminary checklist	178
Analyzing the problem	178
Hardware and system checklist	179
System start-up	179
Self test	180
Power	180
Disposing of PC and PC batteries	182
Real Time Clock	183
Keyboard	183
LCD panel	184
Solid State drive	185
Recovery Media Creator	185
Hard disk drive	185
BD drive	186
Pointing device	188
USB	189
USB Sleep and Charge function	190
Memory expansion	191
Sound system	192
Monitor	192
Modem	192
LAN	193
Wireless LAN	193
Fingerprint sensor	194
ExpressCard	194
TOSHIBA support	195
Before you call	195
Where to write	196
Appendix A	197
Specifications	197
Environmental Requirements	197
Built-in Modem	197
Appendix B	199
Display Controller	199
Display controller	199
Appendix C	200
Wireless LAN	200
Card Specifications	200
Radio Characteristics	201
Supported Frequency Sub-bands	202
Wireless IEEE 802.11 Channels Sets (Revision B, G and N)	202
Appendix D	203
AC Power Cord and Connectors	203
Certification agencies	203
Appendix E	205
Disclaimers	205
CPU	205
64-Bit Computing	206
Memory (Main System)	206
Battery Life	206
HDD drive capacity	207
LCD	207
Graphics Processor Unit (\	207
Wireless LAN	207
USB Sleep & Charge	207
External HDD Capacity	208
Non-applicable Icons	208
Copy Protection	208
LCD Brightness and Eye Stain	208
TV Tuner	208
Safety Use for TV Tuner	208
Appendix F	209
TOSHIBA PC Health Monitor	209
Starting the TOSHIBA PC Health Monitor	210
Glossary	211