Toshiba WT8-A32M User Guide - Page 101

Verify that the Service Set Identifier SSID, or network, system, MAC address filtering

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101 If Something Goes Wrong Wireless networking problems ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ Check the Windows® Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. To access the Device Manager, swipe in from the right edge of the screen. When the Windows® charms appear touch the Search ( ) charm, and then type Control Panel. Touch Control Panel, and then select System and Security, and then System. Launch the Device Manager and carefully note any error messages these will be very helpful if you should confer with a support technician at a later time. NOTE To enable/disable the wireless antenna, use the Airplane mode switch located under Networks, see "Setting up for communications" on page 80. ❖ Use IPCONFIG to verify that the device has a useful IP address - one other than the private address of 169.254.xxx.xxx assigned by Windows®. 1 Swipe in from the right edge of the screen. When the Windows® charms appear, touch the Search ( ) charm. Then touch the Search field, and begin typing Cmd. 2 Touch Command Prompt. 3 Enter IPCONFIG/ALL, and then press ENTER. The IP address for each active network adapter will be displayed. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases.

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101
If Something Goes Wrong
Wireless networking problems
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖
Check the Windows
®
Control Panel's Device Manager to
verify that the Wi-Fi
®
adapter is recognized by the
Windows
®
operating system, and that the driver is
loaded. To access the Device Manager, swipe in from the
right edge of the screen. When the Windows
®
charms
appear touch the
Search
(
) charm, and then type
Control Panel
. Touch
Control Panel
, and then select
System and Security
, and then
System
. Launch the
Device Manager and carefully note any error messages -
these will be very helpful if you should confer with a
support technician at a later time.
To enable/disable the wireless antenna, use the Airplane
mode switch located under Networks, see
“Setting up for
communications” on page 80
.
❖
Use IPCONFIG to verify that the device has a useful IP
address - one other than the private address of
169.254.xxx.xxx assigned by Windows
®
.
1
Swipe in from the right edge of the screen. When the
Windows
®
charms appear, touch the
Search
(
)
charm. Then touch the Search field, and begin
typing
Cmd
.
2
Touch
Command Prompt
.
3
Enter
IPCONFIG/ALL
, and then press
ENTER
.
The IP address for each active network adapter will be
displayed.
❖
If you have enabled any security provisions (closed
system, MAC address filtering, Wired Equivalent Privacy
[WEP], etc.), check the access point vendor's Web site
for recent firmware upgrades. Problems with WEP keys,
in particular, are frequently addressed in new firmware
releases.
NOTE