ViewSonic SC-T35 SC-T35 / SC-T45 ViewSonic Device Management (English)
ViewSonic SC-T35 Manual
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- ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 1
SC-T35/SC-T45 ViewSonic Device Manager User Guide - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 2
, reproduced, or translated to another language without the prior written consent of ViewSonic Computer Corp. Limitation of Liability While reasonable efforts have been made to ensure the accuracy of this manual, the manufacturer and distributor assume no liability resulting from errors or omissions - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 3
This User's Manual This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device Manager console. Manual Structure and Subjects Chapter 1 2 3 4 Subject Provides an overview of the ViewSonic Device Manager console. Gives detailed instructions on how - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 4
Managing Administrator Accounts 17 3.2.4 Managing Thin Client Firmware Files 18 3.2.5 Managing WES Package Files 21 3.2.6 Managing Client Snapshots 24 3.2.7 Configuring Remote Deployment Settings 26 3.2.8 Selecting the Service IP of ViewSonic Device Manager 28 3.2.9 Configuring the Database - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 5
94 3.6.4 Viewing ViewSonic Contact Information 94 3.6.5 Viewing ViewSonic Software License Agreement 94 3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser 95 4 Configuring Client Settings 100 4.1 Desktop Virtualization and Client Configuration 101 4.2 Client Settings at - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 6
Device Manager 2 1.2 Features The key features of ViewSonic Device Manager 2 1.3 Supported Platforms Operating systems supported by ViewSonic Device 2 Manager 1.4 Supported Endpoint Devices Client devices supported by ViewSonic Device Manager 3 1.5 Minimum System Requirements The minimum - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 7
through the local network • Helping users to troubleshoot problems remotely • Identifying clients and managing IT assets with automatically-captured client information 1.3 Supported Platforms ViewSonic Device Manager supports the following operating systems: • Windows 7 / Vista / XP • Windows - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 8
Overview Supported Endpoint Devices 1.4 Supported Endpoint Devices ViewSonic Device Manager supports the following ViewSonic client family: x86 based • SC-T45 ARM based • SC-T35 NOTE • The above supported client list is not exhausted. Newly developed models may be included in the future. 1.5 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 9
2 Installing and Upgrading ViewSonic Device Manager This chapter gives detailed instructions on how to install and upgrade your ViewSonic Device Manager. 2.1 Installing ViewSonic Device Manager The installation of ViewSonic Device Manager 5 2.2 Installing Java Software The installation of Java - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 10
: NOTE • Before proceeding, ensure that: Your operating system is supported (see section 1.3 on page 2) Your computer meets system requirements (see section 1.5 on page 3) • To install a newer version of ViewSonic Device Manager, it's recommended to install it directly without uninstalling the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 11
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 6. A message appears prompting you to restart for the installation of a prerequisite program. Click to check Yes, restart the computer now, and then click - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 12
Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 9. Use the default Start menu folder or type to create a new folder for the shortcuts of programs. Or, click Browse to choose an - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 13
the software. NOTE • The Java software or Java Runtime Environment is required for the Shadow feature of ViewSonic Device Manager. This feature enables you to remotely assist a client user. For detailed instructions, please refer to section "3.4.25 Assisting a Client User Remotely" on page 82. 8 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 14
setup. Follow the instructions below to complete the required configuration: 1. Click Start > All Programs > ViewSonic > ViewSonic Device Manager to open IP address as the service IP of ViewSonic Device Manager. The change of the service IP may make all the managed clients become unmanageable. 3. The - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 15
, please refer to section "2.1 Installing ViewSonic Device Manager" on page 5. NOTE • It's recommended to upgrade your ViewSonic Device Manager without uninstalling the old version. If you uninstall the current ViewSonic Device Manager on a computer, all your settings and client CA (Certificate - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 16
Manager on a computer, please do the following: NOTE • To upgrade your ViewSonic Device Manager, it's recommended not to uninstall the current ViewSonic Device Manager. For more information, please refer to section "2.4 Upgrading ViewSonic Device Manager" on page 10. • Ensure that you have backed up - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 17
All Your Clients Thin Clients tab overview 41 Available tasks at a glance 42 3.5 Viewing and Managing Event Logs Logs tab overview 89 Available tasks at a glance 89 3.6 Viewing Software Information About tab overview 93 Available tasks at a glance 93 3.7 Accessing ViewSonic Device - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 18
Manager. 2. Type your credentials, and then press Enter or click Login. The ViewSonic Device Manager window appears. Interface Overview 1 2 34 5 6 8 7 9 Interface Elements No. Name 1 Thin Clients tab 2 Scan tab 3 System tab 4 Logs tab 5 About tab 6 Logout button 7 Management / Information - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 19
to the corresponding section as shown below: Tab System Function List • creating an administrator account • managing thin client firmware files • managing WES package files • managing client snapshots • configuring remote deployment settings • configuring settings for ViewSonic Device Manager - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 20
System tab enables you to establish a basic administration environment. To access the functionality of System tab, click the tab on ViewSonic Device Manager. System Tab Overview 2 1 Interface Elements No. Name 1 Navigation Area 2 Management Area Description Click to access the desired setting - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 21
ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.2 Available Tasks at a Glance No. Available Task 1 creating an administrator account 2 deleting an administrator account 3 editing an administrator account 4 importing thin client firmware files 5 deleting thin - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 22
tab, click Admin Account. 2. The Account list appears in Management area. NOTE • When you log in to ViewSonic Device Manager for the first time, you are prompted to create an administrator account for client management. This account will be specified in the Account list. 3. Click Add to open the Add - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 23
3.2.4 Managing Thin Client Firmware Files You can update firmware for your clients remotely with ViewSonic Device Manager. Before proceeding, you need to import firmware files of appropriate versions for ViewSonic Device Manager. NOTE • For instructions on how to update firmware for clients remotely - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 24
Using ViewSonic Device Manager Establishing a Basic Administration Environment Importing Thin Client Firmware Files To import a firmware file for thin clients, please do the following: NOTE • For information about availability of a newer or up-to-date version of client firmware file (.zip format), - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 25
feature can synchronize your local list with the remote one. NOTE • For instructions on how to configure your ViewSonic Device Manager to use remote firmware files on another computer for client management, please refer to section "3.2.7 Configuring Remote Deployment Settings" on page 26. 20 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 26
or language packs remotely for your WES-based thin clients. Before proceeding, you need to import package files of appropriate versions for ViewSonic Device Manager. NOTE • The Windows Embedded Standard version of your client may not support multiple user interface packs. In this case, installing - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 27
. 5. Click Browse to locate the desired package file, and then click Open to confirm. NOTE • ViewSonic Device Manager will automatically perform file check to ensure it's a valid package file for WES-based clients and there is no duplicate in the Package list. 6. Click Import to start importing the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 28
can synchronize your local list with the remote one. NOTE • For instructions on how to configure your ViewSonic Device Manager to use remote package files on another computer for client management, please refer to section "3.2.7 Configuring Remote Deployment Settings" on page 26. Another scenario is - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 29
that system state. NOTE • ViewSonic SC-T35 thin clients do not support this feature. • For instructions on how to take a system snapshot for clients, please refer to section "3.4.23 Taking Client Snapshots" on page 80. Exporting Client Snapshots To export a client snapshot, please do the following - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 30
Snapshot on the top of the Snapshot list. 4. The Import Snapshot window appears. 5. Click Browse to locate the desired client snapshot, and then click Open to confirm. NOTE • ViewSonic Device Manager will automatically perform file check to ensure that the file is a valid snapshot and there is no - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 31
instructions on how to configure your ViewSonic Device Manager to use remote snapshots on another computer for client management, please refer to section maintain, and upgrade your thin clients from a remote computer with ViewSonic Device Manager. All required files (firmware, snapshot, or package - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 32
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click the drop-down menu on each section (Firmware, Snapshot, and WES Packages) to select Use Internal Server, and then click Save to apply. Maintaining or Deploying Clients with Remote Updates or Snapshots To maintain - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 33
Using ViewSonic Device Manager Establishing a Basic Administration Environment 4. In Firmware/Snapshot/WES Packages to use a fixed IP address as the service IP of ViewSonic Device Manager. The change of the service IP may make all the managed clients become unmanageable. In case that the IP address - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 34
Using ViewSonic Device Manager Establishing a Basic Administration Environment Using Local Management In Database section, click the drop-down menu to select Yes. 4. New sections with new fields appears for configuration. NOTE • Four database management systems are supported: PostgreSQL, MySQL - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 35
Device Manager obtains a certificate to be able to manage that client. NOTE • Detailed instructions on how to add a client into a managed group under your ViewSonic Device Manager will be introduced in section "3.3.3 Client Detection and Management" on page 35. To back up the management database - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 36
Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.12 Managing 1. On System tab, click Backup and Restore. 2. In Database and Certificate Archive Management section, click the Archive File drop-down menu to select the desired database and certificate archive file - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 37
of PC to TC Converter. Here TC is the acronym for Thin Client. To convert an existing computer into an ViewSonic thin client, you need to install P2T Converter on that computer. For detailed instructions, please refer to the Installation Guide for P2T Converter. NOTE • From now on, we will refer to - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 38
Administration Environment NOTE • For instructions on how to add your P2T client into a managed group under ViewSonic Device Manager, please refer to section "3.3.3 Client Detection and Management" on page 35. You need to import the license file(s) into ViewSonic Device Manager, preparing licenses - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 39
Overview Scan tab enables you to discover unmanaged clients over your local network, including clients that are not managed by the current ViewSonic Device Manager instance. To access the functionality of Scan tab, click the tab on ViewSonic Device Manager. Scan Tab Overview 2 1 Interface Elements - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 40
over your local network: Type Thin Client Model SC-T35 SC-T45 Prerequisites Method Section Page • clients are connected to the local network • clients are powered up Manual Scan 3.3.4 3.3.5 3.3.6 36 37 38 NOTE • If the computer where an ViewSonic Device Manager is installed connects to - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 41
to section "3.4.3 Creating Client Groups" on page 43. • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 5. On completion, the client(s) is managed by your ViewSonic Device - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 42
to section "3.4.3 Creating Client Groups" on page 43. • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 6. On completion, the client(s) is managed by your ViewSonic Device - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 43
Using ViewSonic Device Manager Adding Clients into a Managed Group 3.3.6 Creating and Managing an IP Range List You can define different IP ranges for your local network, and then discover unmanaged clients within a specific range of IP addresses when needed. Creating an IP Range List To create an - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 44
Range List" on page 38 for instructions. 1. On Scan tab, click to check Scan by List of IP Ranges. 2. The IP Range list appears. 3. Click to select the desired IP range, and then click Scan to look for unmanaged clients within the range. 4. While searching for thin clients, the selected IP range is - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 45
refer to section "3.4.3 Creating Client Groups" on page 43. • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All above the Client list to select/unselect clients. 7. On completion, the client(s) is managed by your ViewSonic Device - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 46
Device Manager Managing All Your Clients 3.4 Managing All Your Clients 3.4.1 Thin Clients Tab Overview Thin Clients tab helps you to manage all your clients. To access the functionality of Thin Clients tab, click the tab on ViewSonic Device Manager. Thin Clients Tab Overview 2 1 Interface Elements - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 47
local network 15 waking clients through your local network 16 updating client firmware 17 installing software packages 18 taking client snapshots 19 restoring client snapshots 20 assisting a client user remotely 21 monitoring a client remotely 22 controlling a client remotely 23 digging out - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 48
together for ease of management. NOTE • The default client group is Ungrouped. You can change a client's group if needed. To create a client group, please do the following: 1. On Thin Clients tab, click Thin Clients in Navigation area. 2. Click Add Group on the top of the Management area. 3. The - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 49
Using ViewSonic Device Manager Managing All Your Clients 3.4.4 Managing Client Groups Renaming a Client Group To rename a client group, please do the following: 1. On Thin Clients tab, click Thin Clients in Navigation area. 2. In the Client Group list, click to select the desired client group, and - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 50
Using ViewSonic Device Manager Managing All Your Clients 3.4.5 Moving Clients to Another Group To move a client to another group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 51
Using ViewSonic Device Manager Managing All Your Clients 3.4.6 Deleting Clients from a Group To delete a client from a group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 52
is now added and managed by another instance of ViewSonic Device Manager. NOTE • The icon made up of a little display with a letter L, W, or Z on its screen indicates that the client is a Linux-based, WES-based (Windows Embedded Standard) thin client. • A tooltip pops up as shown below if you hover - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 53
, or even a hybrid approach. ViewSonic clients can meet a wide range of forms and needs. However, to get your client ready for use, you might need to configure client settings to meet the specific needs in your virtualization plan. Additionally, for thin client devices of different divisions - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 54
4.2 4.5 4.2 4.5 3.4.11 3.4.13 Page 101 108 101 108 52 58 Please refer to related sections as shown above for detailed instructions on client configuration. Locking the Setting Values ViewSonic Device Manager also allows you to lock a setting value. When a setting value is locked, the gray lock - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 55
ViewSonic Device Manager Managing All Your Clients 3.4.9 Creating Setting Profile Groups A setting profile (group configuration) is a set of client settings shared by a set of clients. Through a setting profile (group configuration), you can configure client : 1. On Thin Clients tab, click Profiles - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 56
Using ViewSonic Device Manager Managing All Your Clients 3.4.10 Managing Setting Profile Groups Renaming a Setting Profile Group To rename a setting profile group, please do the following: 1. On Thin Clients tab, click Profiles. 2. In the Profile Group list, click to select the desired profile group - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 57
of shared client settings To create a client setting profile (group configuration), please do the following: 1. On Thin Clients tab, click a later time if necessary. For detailed instructions on how to create a profile group, please refer to section "3.4.9 Creating Setting Profile Groups" on page - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 58
) is just like a remote version of ViewSonic Client Setup on a client. You can simply edit client settings for this setting profile through this window. For detailed instructions on how to configure client settings, please refer to "Configuring Client Settings" on page 100. 7. After completion - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 59
actually change the settings of the client. You need to push settings to the client for the change to take effect (a reboot may be required as well). For instructions on how to push settings to a client, please refer to section "3.4.15 Pushing Settings to Clients through Your Local Network" on page - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 60
Using ViewSonic Device Manager Managing All Your Clients 3.4.12 Managing Client Setting Profiles Adjusting a Setting Profile To edit a setting profile (group configuration), please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 61
Using ViewSonic Device Manager Managing All Your Clients 4. The Copy window appears prompting for the name, description, screenshots and notes, can be found in section "3.4.11 Creating Client Setting Profiles" on page 52. 7. Use this window to edit client settings of this profile. 8. After - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 62
Using ViewSonic Device Manager Managing All Your Clients Moving a Setting Profile To move a setting profile (group configuration) to another profile group, please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 63
instructions on how to pull client settings from managed clients, please refer to section "3.4.16 Pulling Client Settings through Your Local Network" on page 65. To apply an individual configuration to a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 64
see section "3.4.14 Using Hybrid Client Settings" on page 59 for more details). • For detailed instructions on how to configure specific client settings, please refer to chapter 4 "Configuring Client Settings" on page 100. 6. After completion, close the window. 7. The Apply Thin Client Configuration - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 65
, it's recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section "3.4.16 Pulling Client Settings through Your Local - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 66
for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section "3.4.16 Pulling Client Settings through Your Local Network" on page 65. 1. On Thin Clients tab, click Thin Clients to - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 67
Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Push Settings. 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Push Settings window appears showing the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 68
for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section "3.4.16 Pulling Client Settings through Your Local Network" on page 65. 1. On Thin Clients tab, click Thin Clients to - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 69
all managed clients for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section "3.4.16 Pulling Client Settings through Your Local Network" on page 65. 1. On Thin Clients tab, right - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 70
and stored in ViewSonic Device Manager. See section "3.4.8 Client Settings" on page 48 and chapter 4 "Configuring Client Settings" on page 100 for more details. Pull Settings from a Client To pull setting from a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 71
After completion, click Close to exit. Pull Settings for a Client Group To pull settings for a client group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group list. 2. Right-click on the desired client group to open a popup menu, and then click to select - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 72
Using ViewSonic Device Manager Managing All Your Clients Pull Settings for all Client Group To pull settings fro all client groups, please do the following: 1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu. 2. Click to select Pull Settings. 3. The Pull - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 73
Using ViewSonic Device Manager Managing All Your Clients 3.4.17 Editing or Viewing the Basic Information about a Client To edit or view the basic information about a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 74
the time, adjusting client settings and updating client firmware require a restart for Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 75
Icons" on page 47. Rebooting a Client Group through Your Local Network To restart a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 76
Using ViewSonic Device Manager Managing All Your Clients Rebooting All Client Groups through Your Local Network To restart all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click to select Reboot. WARNING • Ensure that - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 77
ViewSonic Device Manager Managing All Your Clients 3.4.19 Shutting Down Clients through Your Local Network Shutting Down a Client through Your Local Network To shut down a client through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 78
Group through Your Local Network To shut down a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click to select Shutdown. WARNING • Ensure - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 79
of the Status icons, please refer to "3.4.7 Understanding Client Status Icons" on page 47. Shutting Down All Client Groups through Your Local Network To shut down all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 80
and the local network. NOTE • t50 does not support the Wake On LAN feature. Waking a Client through Your Local Network To wake a client through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 81
Status Icons" on page 47. Waking a Client Group through Your Local Network To wake a client group through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree. 2. Right-click on the desired client group to open a popup menu. 3. Click - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 82
meanings of the Status icons, please refer to "3.4.7 Understanding Client Status Icons" on page 47. Waking All Client Groups through Your Local Network To wake all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu. 2. Click to - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 83
Using ViewSonic Device Manager Managing All Your Clients 3.4.21 Updating Client Firmware To update the firmware for your client, please do the following: NOTE • Updating client firmware will NOT erase any client configuration. 1. On Thin Clients tab, click Thin Clients to expand the Client Group - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 84
firmware and system language. 3.4.22 Installing Software Packages To install a software package for your client, please do the following: NOTE • Installing additional software packages is allowed only for WES-based (Windows Embedded Standard) clients. 1. On Thin Clients tab, click Thin Clients - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 85
to section "3.4.17 Editing or Viewing the Basic Information about a Client" on page 68. 3.4.23 Taking Client Snapshots A snapshot is the system backup of a client at a specific point of time, which you can use to restore your client to that system state. NOTE • SC-T35 thin clients don't support the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 86
ViewSonic Device Manager Managing All Your Clients 3. Click to select the desired client, and then click Command on the top of the Client list. NOTE • You can take system snapshot for only one client section "3.2.6 Managing Client Snapshots" on page 24 for instructions on how to manage your snapshots - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 87
Shadow feature. • ViewSonic t50 doesn't support the Shadow feature. To remotely assist a client user, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then select the client group to which the desired client belongs. 2. The Client list appears - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 88
Using ViewSonic Device Manager Managing All Your Clients NOTE • It's not allowed to select multiple clients while executing the Shadow feature. However, you could do it one by one for multiple clients. 4. The Command menu appears. 5. Click to select Shadow. 6. The Java software is launched - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 89
Event Logs with Quick Search At the bottom of each Profile, Client, or Log list, you can access Quick Search to help you dig out the profiles, clients, or event logs. NOTE • Event logs will be introduced on section "3.5.1 Logs Tab Overview" on page 89. • You can also use filters to find out - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 90
Log list, please do the following: 1. Open the Profile, Client, or Log List. • On Thin Clients tab, click Profiles or Thin Clients, and then click the group to which the Profile or Client list belongs to open the Profile or Client list. • On ViewSonic Device Manager, click on Logs tab to open the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 91
Using ViewSonic Device Manager Managing All Your Clients 4. The Filter Condition List and Filter Preview Thin Client Information pane. To access Thin Client Information pane, please refer to section "3.4.17 Editing or Viewing the Basic Information about a Client" on page 68 for detailed instructions - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 92
list appears. 3.4.28 Managing Your Filters Deleting a Filter To delete a filter, please do the following: 1. On Thin Clients tab, click Filters in Navigation area. 2. The Filter list appears in Management area. 3. Click to select the desired filter, and then click Delete on the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 93
Using ViewSonic Device Manager Managing All Your Clients Adjusting a Filter To adjust a filter, please do the following: 1. On Thin Clients tab, click Filters in Navigation area. 2. The Filter list appears in Management area. 3. Click to select the desired filter, and then click Edit on the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 94
you to view event logs about the management of your clients. To access the functionality of Logs tab, click the tab on ViewSonic Device Manager. Logs Tab Overview 1 2 Interface Elements logs 2 exporting your event logs 3 emptying your event logs Section 3.5.3 3.5.4 3.5.5 Page 90 91 91 89 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 95
Device Manager Viewing and Managing Event Logs 3.5.3 Viewing Event Logs To review event logs of ViewSonic, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To view log entries on different pages, click to change to the first/previous/next - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 96
Device Manager Viewing and Managing Event Logs 3.5.4 Exporting Event Logs To export event logs of your system, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To export log entries within a specific scope, click the drop-down menus to define - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 97
on the top of the Log list. 4. The Empty Log window appears prompting for confirmation. 5. Click Yes to confirm. 6. All log entries are deleted from ViewSonic Device Manager. NOTE • A new log entry about emptying log will be added to the Log list. 92 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 98
the desired information. Displays the selected item. 3.6.2 Available Tasks at a Glance No. Available Task 1 viewing information on ViewSonic Device Manager 2 viewing ViewSonic contact information 3 viewing ViewSonic Software License Agreement Section 3.6.3 3.6.4 3.6.5 Page 94 94 94 93 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 99
tab, click Product in Navigation area. 2. The version of ViewSonic Device Manager, the supported client models, and imported firmware versions are shown in Information area. 3.6.4 Viewing ViewSonic Contact Information To view ViewSonic contract information, please do the following: 1. On About tab - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 100
Manager installed on a remote computer with a Web browser. ViewSonic Device Manager supports Internet Explorer, Mozilla Firefox, and Google Chrome. With a Web browser-capable computer, you can access ViewSonic Device Manager anywhere to manage all your clients. NOTE • The computer you use to access - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 101
Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Message about Security Certificate: Mozilla Firefox Message about Security Certificate: Microsoft Internet Explorer 4. Install a valid security certificate for the remote computer to ensure the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 102
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser 5. The Login page appears on the browser prompting for credentials (account name and password). Login Page: Google Chrome Login Page: Mozilla Firefox 97 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 103
Device Manager Remotely with a Web Browser Login Page: Microsoft Internet Explorer 6. Type in your credentials, and then press Enter to log in to ViewSonic Device Manager. 7. The start page of ViewSonic Device Manager appears in your browser. Start Page of ViewSonic Device Manager: Google Chrome 98 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 104
Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Start Page of ViewSonic Device Manager: Mozilla Firefox Start Page of ViewSonic Device Manager: Microsoft Internet Explorer 8. Now you can start using ViewSonic Device Manager. 99 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 105
basic instructions on client configuration. 4.1 Desktop Virtualization and Client Configuration Endpoint configuration in a desktop virtualization 101 infrastructure 4.2 Client Settings at a Glance Available client setting items on ViewSonic Device 101 Manager and ViewSonic Client Setup - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 106
ViewSonic Client Setup. In the table below, all settings that are only available locally on clients are marked with an asterisk (*). Tab Setting Remote Desktop Citrix ICA Citrix XenApp VMware View Applications GO-Global Web Browser Icon Description Click to configure RDP delivery services. - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 107
Click to configure settings for audio devices. Printer * Click to add local or network printers for your client. Network Ethernet * PPPoE * VPN * Hosts Wireless * Click to configure your wired network settings. Click to configure PPPoE connection settings and create an Internet connection - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 108
System Appliance Mode Quick Connection Click to configure your password settings. Click to update firmware through the network. This feature is only applicable when this client is managed by the ViewSonic Device Manager console. Click to take a snapshot (system backup at a specific point of time - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 109
On ViewSonic Device Manager, you can edit client settings for a group of clients through the instructions on how to create a profile (group configuration) or on how to open the Edit Configuration window for profile, please refer to section "3.4.11 Creating Client Profile) Window: SC-T35 104 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 110
Configuring Client Settings Editing or Adjusting a Group Configuration Edit Configuration (Profile) Window: SC-T45 Edit Configuration (Profile) Window: SC-T35 105 - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 111
. when you click it to enable the • When a globe icon becomes blue, the corresponding setting value is locked on clients and cannot be changed locally through ViewSonic Client Setup. 5. Choose or type in the desired setting values. 6. After the editing of setting values is completed, click Save - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 112
of an individual configuration in greater detail. For general instructions on how to create an individual configuration or on how to open the Edit Configuration window for a client, please refer to section "3.4.13 Using Individualized Client Settings" on page 58. NOTE • To have a basic understanding - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 113
understanding of client configuration, please refer to section "3.4.8 Client Settings" on page 48. For more information on how to configure client settings locally on clients with ViewSonic Client Setup (ACS), please refer to the user's manual or ACS user's manual for a specific thin client model - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 114
- Newly Added Features in ViewSonic Device Manager (the Client Management Console) The Scenario where Applicable This document provides important information for the version 2.08 PREN or later of ViewSonic Device Manager, and is as a supplement to the User's Manual for ViewSonic Device Manager when - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 115
Configuring Client Settings Certificate Management and Deployment 2. Click Import Certificate on the top of the Certificate list. 3. A window appears prompting you to specify the certificate file. Click Browse to locate the certificate file, and then click Open to confirm. NOTE • ViewSonic Device - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 116
following: NOTE • Ensure that your client or the firmware version of your client supports certificate management. Check your client to see if Certificate Manager is available on the Client Setup console. 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the - ViewSonic SC-T35 | SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 117
SC-T35/SC-T45
ViewSonic Device Manager
User Guide