ViewSonic SC-T35 SC-T35 / SC-T45 ViewSonic Device Management (English) - Page 87

Restoring Client Snapshots, 4.25 Assisting a Client User Remotely

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Using ViewSonic Device Manager Managing All Your Clients 3.4.24 Restoring Client Snapshots To restore a system backup of a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Command on the top of the Client list. 4. The Command menu appears. 5. Click to select Install Snapshot. 6. The Install Snapshot window appears prompting you to select a snapshot. 7. Click the drop-down menu to select the desired snapshot, and then click OK to confirm. 8. On the selected client, a warning message appears to notify the user of the planned reboot and allow the user to cancel the action if necessary. 9. After completion, the client is restored to the desired state. 3.4.25 Assisting a Client User Remotely The Shadow feature enables you to remotely assist client users in resolving problems or configuring local settings. You can remotely monitor and control a client just like a local client user. NOTE • Ensure that you have installed the Java software or Java Runtime Environment. It's required to execute the Shadow feature. • ViewSonic t50 doesn't support the Shadow feature. To remotely assist a client user, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then select the client group to which the desired client belongs. 2. The Client list appears. 3. Click to select the desired client, and then click Command on the top of the Client list. 82

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Using ViewSonic Device Manager
Managing All Your Clients
82
3.4.24 Restoring Client Snapshots
To restore a system backup of a client, please do the following:
1. On
Thin Clients
tab, click
Thin Clients
to expand the Client Group tree, and then click the client group to
which the desired client belongs.
2.
The Client list appears.
3.
Click to select the desired client, and then click
Command
on the top of the Client list.
4.
The Command menu appears.
5. Click to select
Install Snapshot
.
6.
The Install Snapshot window appears prompting you to select a snapshot.
7.
Click the drop-down menu to select the desired snapshot, and then click
OK
to confirm.
8.
On the selected client, a warning message appears to notify the user of the planned reboot and allow the
user to cancel the action if necessary.
9.
After completion, the client is restored to the desired state.
3.4.25 Assisting a Client User Remotely
The
Shadow
feature enables you to remotely assist client users in resolving problems or configuring local settings.
You can remotely monitor and control a client just like a local client user.
NOTE
•
Ensure that you have installed the Java software or Java Runtime Environment. It’s
required to execute the
Shadow
feature.
•
ViewSonic t50 doesn’t support the
Shadow
feature.
To remotely assist a client user, please do the following:
1. On
Thin Clients
tab, click
Thin Clients
to expand the Client Group tree, and then select the client group to
which the desired client belongs.
2.
The Client list appears.
3.
Click to select the desired client, and then click
Command
on the top of the Client list.