Vizio VBR100 VBR100 User Manual - Page 36
Telephone & Technical Support, BD-Live, & USB, Problems, Solution
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UPC - 845226002427
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VIZIO VBR100 User Manual BD-LiveTM & USB Problems Cannot connect to the ! Internet. ! ! ! Connected to BD-LiveTM, but ! cannot download files. ! ! Downloaded files keep ! pausing during playback. Solution Make sure the Internet connection is setup correctly. For more information, see the Ethernet Connection section. Test the Internet connection to make sure it is working. For more information, see the Network Menu section. Make sure the BD-LiveTM Internet Access option is not set to Prohibit Access. For more information, see the System menu section. Make sure the disc you are playing is a legal copy. Test the Internet connection to make sure it is working. For more information, see the Network Menu section. The USB storage device should be 1GB or larger with at least 1GB of free space and formatted FAT32. NTFS and other file systems are not supported. Try a different USB drive. Make sure the USB storage device is a USB 2.0 device. If the device is a USB 1.1 device, pausing can occur. Telephone & Technical Support Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone. Email: [email protected] (877) 698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm Saturday - Sunday: 8 am to 4 pm Please have your VIZIO model number, serial number, and date of purchase available before you call. VIZIO Address: 39 Tesla Irvine, CA 92618, USA Telephone: (949) 428-2525 Fax: 949-585-9514 Web: www.vizio.com 36 www.VIZIO.com
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