Vonage VWRVD Quick Start Guide - Page 12

Troubleshooting Tips If your Internet connection doesn't work: You can solve many installation issues by resetting all of your equipment: 1. First, power down in this order: a. Computer b. Router, if you have one c. Vonage Device d. Modem NOTE: Leave the modem unplugged for at least 60 seconds. (The 60 seconds is to ensure the modem doesn't "remember" old information). Confirm that all cables are snapped firmly into place. 2. Turn the devices on one at a time in this order: a. Modem - Wait for the lights to come back on before continuing. This may take several minutes. Most modems have a light that should be lit solid when start-up is complete. If necessary, refer to the information that came with your modem. b. Vonage Device - Wait for the power and phone(s) lights to be a solid green. (The Internet light will blink whenever there is activity.) c. Router, if you have one - Wait for the lights to come back on (consult router manual for sequence) before continuing. Wait at least 30 seconds after the lights have stopped blinking. d. Computer 10