Vtech Kidizoom Plus User Manual - Page 18

Kidizoom Plus™ Frequently Asked Questions Answer: If you connect the Kidizoom PlusTM to your PC and access it as an external drive (labeled VTech 773), you can select multiple pictures to delete at any one time. Question 12: If you accidentally delete the pictures by reformatting, is there any way to get them back? Answer: Unfortunately, if you delete the pictures by formatting the internal storage or SD Card memory, there's no way to retrieve it. There is third party software that can help recover "deleted" data from storage, but we do not recommend using this. Question 13: Will changing batteries erase the unit's internal memory? Answer: Battery replacement under normal operation as detailed in the user's manual should not cause data corruption or data loss in either the built-in memory or an SD Card. In order to avoid memory loss, be sure to turn off the unit before removing the battery doors. Question 14: Why do some of my close-up pictures look bleached out? Answer: Using the flash at too close of a range can result in too much light reflecting off the image surface. Our recommended flash light range is 3 - 6 feet. Try moving back to take the picture, or change the flash setting to off. You can change the flash settings in camera mode by pressing the delete button. Please see the Flash section above on page 2 for more details. Question 15: When connecting the camera to the USB port, I get the message "USB device not recognized, one of the USB devices attached to this computer has malfunctioned and Windows® does not recognize it." I am running Windows® XP. Answer: This is most likely a hardware or OS issue. A number of consumers have reported this problem with their computers not recognizing mass storage devices of all kinds. Please contact your PC manufacturer for support. Question 16: I am trying to download my pictures to my PC. I connected per the instructions (connecting the USB cable to the camera and PC), and the new driver VTech 773 appears. However, no pictures are automatically downloading. Is there something I need to do at start up to get the pictures downloaded and saved? Answer: The picture download operation does not start by itself. After you have connected the USB cable to your PC and the drive VTech 773 appears ready, you can open the drive, look under the folder "PHOTO", and you should find the images you captured with the Kidizoom PlusTM. Moreover, if you wish to upload images that are not taken by the 16