Vtech Learning Pad User Manual - Page 29

Calling, Consumer, Services

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Pad TM A4: Test the cable by switching it with the Video In cable. A5: If you have a stereo or a hi-fi VCR or TV, you may have plugged the Audio cable into the wrong plug. Look in the VCR or TV manual under Audio connections and see how to hook up a mono audio source. Sometimes there is a dedicated mono plug. Other times you plug the cable either into the right or the left audio in plug and find an audio source option on the on-screen menu. It will offer you a choice between stereo or mono. Select mono. Consumer Services 0: How do I call Consumer Services? A: If, after reviewing this section, you are still having a problem with THE LEARNING PADTM unit, please call us at 1-800-521-2010, Monday through Friday, between 8:30 a.m. and 4:00 p.m., Central Time. WHEN CALLING CONSUMER SERVICES • Be prepared to describe the question/problem thoroughly. • If possible, have THE LEARNING PADTM unit connected to your VCR or TV and use a phone that is near THE LEARNING PADTM unit. This allows the Consumer Service Representative to test out his/her suggestions while you are on the phone. • Know the brand name of the VCR and TV that you are using. • Be prepared to describe exactly what you see and hear, you are the representative's only contact with the unit. The smallest detail could be the key. 25

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Pad
TM
A4:
Test
the
cable
by
switching
it
with
the
Video
In
cable.
A5:
If
you
have
a
stereo
or
a
hi-fi
VCR
or
TV,
you
may
have
plugged
the
Audio
cable
into
the
wrong
plug.
Look
in
the
VCR
or
TV
manual
under
Audio
connections
and
see
how
to
hook
up
a
mono
audio
source.
Sometimes
there
is
a
dedicated
mono
plug.
Other
times
you
plug
the
cable
either
into
the
right
or
the
left
audio
in
plug
and
find
an
audio
source
option
on
the
on
-screen
menu.
It
will
offer
you
a
choice
between
stereo
or
mono.
Select
mono.
Consumer
Services
0:
How
do
I
call
Consumer
Services?
A:
If,
after
reviewing
this
section,
you
are
still
having
a
problem
with
THE
LEARNING
PADTM
unit,
please
call
us
at
1-800-521-2010,
Monday
through
Friday,
between
8:30
a.m.
and
4:00
p.m.,
Central
Time.
WHEN
CALLING
CONSUMER
SERVICES
•
Be
prepared
to
describe
the
question/problem
thoroughly.
•
If
possible,
have
THE
LEARNING
PADTM
unit
connected
to
your
VCR
or
TV
and
use
a
phone
that
is
near
THE
LEARNING
PADTM
unit.
This
allows
the
Consumer
Service
Representative
to
test
out
his/her
suggestions
while
you
are
on
the
phone.
•
Know
the
brand
name
of
the
VCR
and
TV
that
you
are
using.
•
Be
prepared
to
describe
exactly
what
you
see
and
hear,
you
are
the
representative's
only
contact
with
the
unit.
The
smallest
detail
could
be
the
key.
25