Weslo Portable Spa Canadian English Manual - Page 17

TROUBLE-SHOOTING Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-888-936-4266, Monday through Friday, 9 a.m. until 5 p.m EST (excluding holidays). 1. SYMPTOM: THE SPA WILL NOT OPERATE 6. SYMPTOM: THE WATER DOES NOT HEAT a. Check the power cord. The power cord must be plugged into a grounded outlet (see PLUGGING IN THE DAYBREAK on page 13). b. Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker. 2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI BREAKER TRIPS WHILE THE SPA IS OPERATING a. Reset the circuit breaker. If the circuit breaker trips again, contact a qualified electrician for service. 3. SYMPTOM: THE PUMP HUMS a. The filter may be dirty or damaged. Remove the filter housing from the spa jet unit and clean or replace the filter. b. The pump may have a foreign object stuck in the impeller. Contact our customer service department or a local spa and pool service provider. a. The pump in the spa jet unit is the heater. If the pump is operating, the water should heat. Cover the DAYBREAK with the spa cover. The spa cover must be tight. Set the air control to low. The water will heat at a rate of 1.5°F an hour. If you are using the DAYBREAK indoors, and the room temperature is maintained at 70°F, it will take approximately 36 to 48 hours for the water to reach the set temperature. b. If you are using the DAYBREAK outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time. Air Temperature 70°F + 50°F - 70°F 30°F - 50°F Heating Time 36 to 48 hours 2 to 4 days 4 to 6 days b. If the water still has not heated after six days, contact our customer service department or a local spa and pool service provider. 7. SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW c. The pump may have a loose wire connection. Contact our customer service department or a local spa and pool service provider. a. Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered. 4. SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE 8. SYMPTOM: THE SPA JET UNIT CAVITATES DURING USE a. The pump may be jammed. Contact our customer service department or a local spa and pool service provider. 5. SYMPTOM: THE PUMP IS NOISY WHILE OPERATING a. There may be debris in the pump. Contact our customer service department or a local spa and pool service provider. b. The pump may have a bad bearing. Contact our customer service department or a local spa and pool service provider. a. This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 13). 9. SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER a. Check to see if the filter is in place. Clean the filter if it is dirty. b. Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly. 17