Western Digital WDBAAM0000NBK User Manual - Page 152

Problem, Solution, FILES, AUDIO, USB DEVICE, REMOTE CONTROL

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Page 152 highlights

WD TV Live/Live Plus HD Media Players User Manual Problem Solution FILES File does not play. AUDIO There is no sound. USB DEVICE The Media Library process failed. The attached USB device is not visible on the Home screen. REMOTE CONTROL The media player remote control does not work. • Verify compatibility. Refer to "Supported Formats" on page 153. • Use a media converter program to convert the file to a usable format. • Make sure the volume on the entertainment unit is not muted. • Navigate to the Home | Settings | System screen and make sure the correct audio output setting is enabled. - If you are using the composite audio cable, the Stereo setting should be enabled. - If you are using an S/PDIF (optical) or HDMI connection, the Digital setting should be enabled. • If you are watching a video that supports multiple audio channels, make sure that the Audio Off option is disabled. Press Options | , and then press ENTER repeatedly until the intended audio channel is displayed. Make sure that: • the USB device has no read-only protection. • the USB device is not using the HFS+ Journaling file system. • there is enough storage space on the USB device. • The media player only supports mass USB storage mode. Make sure that the USB device is configured as a "mass storage device." • Make sure the USB device's file system is supported (NTFS, FAT/FAT32, or HFS+). • Press only one button at a time. • Make sure the batteries are properly inserted. • The batteries may already be drained out. Replace batteries with new ones. • Make sure that the path between the remote control and the media player is not blocked. SYSTEM MAINTENANCE - 148

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WD TV Live/Live Plus HD Media Players
User Manual
SYSTEM MAINTENANCE
– 148
FILES
File does not play.
•
Verify compatibility. Refer to “Supported Formats” on
page 153.
•
Use a media converter program to convert the file to
a usable format.
AUDIO
There is no sound.
•
Make sure the volume on the entertainment unit is
not muted.
•
Navigate to the Home | Settings | System screen and
make sure the correct audio output setting is
enabled.
-
If you are using the composite audio cable, the
Stereo
setting should be enabled.
-
If you are using an S/PDIF (optical) or HDMI
connection, the
Digital
setting should be
enabled.
•
If you are watching a video that supports multiple
audio channels, make sure that the Audio Off option
is disabled. Press Options | <icon>, and then press
ENTER
repeatedly until the intended audio channel
is displayed.
USB DEVICE
The Media Library process failed.
Make sure that:
•
the USB device has no read-only protection.
•
the USB device is not using the HFS+ Journaling file
system.
•
there is enough storage space on the USB device.
The attached USB device is not visible
on the Home screen.
•
The media player only supports mass USB storage
mode. Make sure that the USB device is configured
as a "mass storage device."
•
Make sure the USB device’s file system is supported
(NTFS, FAT/FAT32, or HFS+).
REMOTE CONTROL
The media player remote control does
not work.
•
Press only one button at a time.
•
Make sure the batteries are properly inserted.
•
The batteries may already be drained out. Replace
batteries with new ones.
•
Make sure that the path between the remote control
and the media player is not blocked.
Problem
Solution