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Xerox 6180N Common Controller System Guide v 3.7 - Page 6

Accounting and Billing, Troubleshooting, Job Integrity problems - printer troubleshooting

UPC - 095205425307

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TABLE OF CONTENTS Non Resident Fonts Font substitution 8. Accounting and Billing Accounting Auto exporting accounting log Accounting exported values Accounting file fields Billing Billable Events Billing Meters 9. Troubleshooting Calling for service Declared faults Printer fault Job fault Undeclared faults Client problems Windows problems Macintosh problems DigiPath problems GUI problems Print Quality problems Font problems Inoperable system problems Job flow problems Job Integrity problems PDL problems PostScript problems TIFF problems PDF problems Restore password iv 7-6 7-7 8-1 8-1 8-1 8-1 8-2 8-9 8-9 8-10 9-1 9-1 9-1 9-2 9-2 9-2 9-3 9-3 9-3 9-4 9-4 9-5 9-5 9-6 9-6 9-8 9-8 9-8 9-9 9-9 9-10 SYSTEM GUIDE

Section	Page
1. Introduction	11
About this guide	11
Contents	11
Conventions	12
Customer Support	12
2. Gateway Configuration	13
Internet Services (HTTP) Gateway Configuration	13
IPP Gateway Configuration	14
Simple Network Management Protocol (SNMP) Configuration	15
Configuration variables	16
Printer and job messages	17
SNMP MIB Support	17
NDS Setup	19
3. Backup and Restore	21
Backup	21
Restore	22
Xerox Backup and Restore (XBR) Utility for a DP100/115/135/180 EPS System	23
Backing up a System	23
Restoring a System	24
4. Security and Network Setup	25
Access and Security	25
Overview of Security	26
Changing the logon level	26
User Password changes	27
Roles and responsibilities	27
Xerox responsibility	27
Security Setup	28
DocuSP 3.7 security changes	28
Using the High security setting	29
User and File-level changes	31
User level	31
Solaris file permissions secured	32
Network and name service changes	32
Disabling secure name service databases	32
Multicast routing disabled	32
OS and host information hidden	32
Sendmail daemon secured	32
Network parameters secured	33
Executable stacks disabled	33
NFS port monitor restricted	33
Remote CDE login disabled	33
DocuSP router capabilities disabled	33
Security warning banners	33
XDSS script components	34
The configure-xdss script	34
Disabling LP Anonymous Printing	34
DigiPath and Decomposition Services	34
Remote shell internet service	35
disable-security and enable-security scripts	35
enable-ftp and disable-ftp scripts	35
enable-remote-diagnostics/disable-remote-diagnostics scripts	35
User Account Management	35
Print command line client from remote systems	36
Other security tips	37
Configure for xrxusr	37
Document and backup	38
Online help for security	38
Sample of inetd.conf file	38
Quick reference	43
5. Printing	45
First In/First Out (FIFO) Printing	45
Controller settings for limited FIFO scheduling/printing	45
Enable/Disable FIFO Job Scheduling	46
ASCII and PCL Printing Utility	48
Impact on DocuSP printers	48
setpclcontrol Utility	48
Set lp/lprcopycount utility	49
Socket Gateway Configuration Utility: setVPSoption	50
TIFF files	51
TIFF orientation	51
Performance considerations	51
Supported TIFF tags	52
MICR Enablement	53
Using VIPP	54
Paper Trays	54
Printing hints	55
6. Finishing	57
Subset Finishing	57
Creating jobs to use subset finishing	58
Subset Offset (Page Level Jog)	58
PCL Offset/Separator/Subset Finishing command	59
PCL Paper Source Command	60
Mixed Stacking	60
Additional finishing information	61
7. Fonts	63
How to choose fonts	63
Fonts	63
Font download option	64
Resident Fonts	64
Non Resident Fonts	68
Font substitution	69
8. Accounting and Billing	71
Accounting	71
Auto exporting accounting log	71
Accounting exported values	71
Accounting file fields	72
Billing	79
Billable Events	79
Billing Meters	80
9. Troubleshooting	81
Calling for service	81
Declared faults	81
Printer fault	82
Job fault	82
Undeclared faults	82
Client problems	83
Windows problems	83
Macintosh problems	83
DigiPath problems	84
GUI problems	84
Print Quality problems	85
Font problems	85
Inoperable system problems	86
Job flow problems	86
Job Integrity problems	88
PDL problems	88
PostScript problems	88
TIFF problems	89
PDF problems	89
Restore password	90
Restart DocuSP software without rebooting	91
Productivity and performance problems	91
Problems when saving a job	91
Printing system logs	92
all_jobs_log	92
system_log	92
status_log	92
ep_exception_log and ep_primary_log	93
Printing the system logs	93
Printing the accounting log	94
Rebooting and restarting	94
Loading XJDC/Unix	95
Configuring XJDC/Unix	96
XJDC Hints and Tips	96
Output files	97
Properly ejecting a diskette from the Diskette drive on a DocuSP workstation	98
10. Hints and Tips	99
General	99
Disabling the Solaris 8 Screen Saver	99
Common Desktop Environment (CDE) Front Panel Removal and Workaround	99
Color Systems	100
General Comments	100
Time used to generate the PDL	100
Time used to transfer PDL	100
Time required to RIP PDL	100
Time required to print PDL	101
Job submission hints	101
Number of images	101
Ethernet	101
Gateways	101
Job submission order	102
Job RIP Hints	102
Variable data	102
Image Quality	103
Job Printing Hints	104
Skipped Pitches	104
PCI Channel Interface PWB Trace Capture Procedure	105
Perform a Trace	105
Export the trace file to floppy	106
Numerics	107
A	107
B	107
C	107
D	107
E	107
F	107
G	107
H	107
I	108
J	108
L	108
M	108
N	108
O	108
P	108
Q	108
R	108
S	108
T	109
U	109
V	109
W	109