Xerox 7300DN Network Users Guide - Page 39

Macintosh troubleshooting (MacOS 8.x/9.x/10.1), Macintosh troubleshooting step-by-step

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Macintosh EtherTalk Network (MacOS 8.x/9.x/X, version 10.1) Macintosh troubleshooting (MacOS 8.x/9.x/10.1) The steps in this procedure should eliminate cabling, communication, and connection problems. Complete these steps, then run a test print from your software application. If the job prints, no further system troubleshooting is necessary. For print quality problems, refer to the Troubleshooting section of the Interactive Documentation CD-ROM. Macintosh troubleshooting step-by-step Perform Steps 1 and 2 if you are using MACOS 8.x or 9.x. 1. Start the Chooser in Operating System 8 or greater software and select the LaserWriter driver. 2. If the printer name appears, your printer is communicating through the network. You do not need to perform any of the checks outlined in this section. If your printer name does not appear, proceed to Step 3. 3. Verify that the printer is plugged in, turned on, and connected to an active network. 4. Verify cable connection to the printer from the network. 5. For AppleTalk, follow the steps below. For TCP/IP (MacOS X, version 10.1 only), continue to Step 6. a. From the printer's front panel, verify that EtherTalk is enabled. If not, enable it in the front panel and reset the printer. b. Print the Configuration Pages and verify that EtherTalk is enabled. c. From the Configuration Pages, verify the Zone. If you have multiple zones on your network, be certain your printer appears in the desired zone. Perform Step 6 only if you are using MacOS X, version 10.1. 6. For TCP/IP, follow the steps below. a. Open the Network Utility and select the Ping tab. b. Enter your printer's IP address. c. Click Ping. If you do NOT get a response, confirm that your TCP/IP settings are correct for both your printer and Macintosh. 7. If you are still unable to print, refer to the Xerox web site at www.xerox.com/officeprinting/ support or access PhaserSMART through CentreWare Internet Services. From a web browser, enter your printer's IP address. Select Support. Select the Technical Support link to access PhaserSMART. Phaser® 7300 Color Printer 34

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Macintosh EtherTalk Network (MacOS 8.x/9.x/X, version 10.1)
Phaser® 7300 Color Printer
34
Macintosh troubleshooting (MacOS 8.x/9.x/10.1)
The steps in this procedure should eliminate cabling, communication, and connection problems.
Complete these steps, then run a test print from your software application. If the job prints, no further
system troubleshooting is necessary. For print quality problems, refer to the
Troubleshooting
section of
the
Interactive Documentation CD-ROM
.
Macintosh troubleshooting step-by-step
Perform Steps 1 and 2 if you are using MACOS 8.x or 9.x.
1.
Start the Chooser in Operating System 8 or greater software and select the
LaserWriter
driver.
2.
If the printer name appears, your printer is communicating through the network. You do not need
to perform any of the checks outlined in this section. If your printer name does not appear, proceed
to Step 3.
3.
Verify that the printer is plugged in, turned on, and connected to an active network.
4.
Verify cable connection to the printer from the network.
5.
For AppleTalk, follow the steps below. For TCP/IP (MacOS X, version 10.1 only), continue to
Step 6.
a.
From the printer’s front panel, verify that EtherTalk is enabled. If not, enable it in the front
panel and reset the printer.
b.
Print the Configuration Pages and verify that EtherTalk is enabled.
c.
From the Configuration Pages, verify the Zone. If you have multiple zones on your network,
be certain your printer appears in the desired zone.
Perform Step 6 only if you are using MacOS X, version 10.1.
6.
For TCP/IP, follow the steps below.
a.
Open the Network Utility and select the
Ping
tab.
b.
Enter your printer’s IP address.
c.
Click
Ping
. If you do NOT get a response, confirm that your TCP/IP settings are correct for
both your printer and Macintosh.
7.
If you are still unable to print, refer to the Xerox web site at
www.xerox.com/officeprinting/
support
or access PhaserSMART through CentreWare Internet Services. From a web browser,
enter your printer’s IP address. Select
Support
. Select the
Technical Support
link to access
PhaserSMART.