Xerox 790DP Fiery SI Color Server User Guide - Page 123
Administrator Guide, If the copier display says
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CC-5 Troubleshooting If this happens: Message requests a paper size that you don't have Test page or other special Control Panel page doesn't print Try this: • Cancel the job and do one of the following: If you are printing a PostScript file, set the Convert Paper Sizes setting in Printer Setup on the Control Panel to convert the job to the paper size you do have. You can do this to convert between US and metric paper sizes. See the Administrator Guide for information. If you are printing a file from an application, change the page size in the Page Setup dialog box. 1. If the message "Ripping" displays on the Control Panel, but the page never prints, restart the Fiery SI, press the Menu button to enter Setup, and verify that the Printer Model in Printer Setup is specified correctly. 2. Check the copier's display. If the copier display says Ready to copy, proceed to step 3. If the display shows a diagnostic or error message, take the appropriate corrective action, as described in the copier manual. 3. Try making a copy. If you can make a copy, proceed to step 4. 4. Restart the Fiery SI, and when you see Idle on the status line of the Fiery SI display, try printing a test page again. If the test page still fails to print, contact your authorized service/support center.