Zanussi ZCG63050WA User Manual - Page 20

Problem, Possible cause, Remedy, SERVICE DATA

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WHAT TO DO IF... Problem Possible cause Remedy You cannot activate the appliance. You cannot activate the appliance. You cannot activate the appliance. The burners do not work. There is no spark when you try to activate the spark generator. The flame extinguishes immediately after ignition. The flame ring is uneven. The flame colour is orange or yellow. The oven does not heat up. The oven does not heat up. The lamp does not operate. It takes too long to cook the dishes or they cook too quickly. Steam and condensation settle on the food and in the cavity of the oven. The appliance makes noises. The appliance is not connected to an electrical supply or it is connected incorrectly. The fuse is blown. The appliance is too hot. There is no gas supply. Burner cap and crown are placed incorrectly. Thermocouple is not heated up sufficiently. Burner crown is blocked with food residues. The oven is deactivated. The necessary settings are not set. The lamp is defective. The temperature is too low or too high. You left the dish in the oven for too long. Check if the appliance is correctly connected to the electrical supply. Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician. Wait for the appliance to cool down. Check the gas connection. Place the burner cap and crown correctly. After lightning the flame, keep the knob pushed for equal or less than 10 seconds. Make sure that the injector is not blocked and the burner crown is clean. The flame can look orange or yellow in some areas of the burner. This is normal. Activate the oven. Make sure that the settings are correct. Replace the lamp. Adjust the temperature if necessary. Follow the advice in the user manual. Do not leave the dishes in the oven for longer than 15 - 20 minutes after the cooking process ends. Some metal parts of the appliance expand and contract when they heat up or cool down. The noises are normal. SERVICE DATA If you cannot find a solution to the problem yourself, contact your dealer or an Authorised Service Centre. The necessary data for the service centre is on the rating plate. The rating plate is on the front frame of the oven cavity. Do not remove the rating plate from the oven cavity. 20

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WHAT TO DO IF...
Problem
Possible cause
Remedy
You cannot activate the appli-
ance.
The appliance is not connec-
ted to an electrical supply or it
is connected incorrectly.
Check if the appliance is cor-
rectly connected to the electri-
cal supply.
You cannot activate the appli-
ance.
The fuse is blown.
Make sure that the fuse is the
cause of the malfunction. If the
fuse is blown again and again,
contact a qualified electrician.
You cannot activate the appli-
ance.
The appliance is too hot.
Wait for the appliance to cool
down.
The burners do not work.
There is no gas supply.
Check the gas connection.
There is no spark when you try
to activate the spark generator.
Burner cap and crown are
placed incorrectly.
Place the burner cap and
crown correctly.
The flame extinguishes immedi-
ately after ignition.
Thermocouple is not heated up
sufficiently.
After lightning the flame, keep
the knob pushed for equal or
less than 10 seconds.
The flame ring is uneven.
Burner crown is blocked with
food residues.
Make sure that the injector is
not blocked and the burner
crown is clean.
The flame colour is orange or
yellow.
The flame can look orange or
yellow in some areas of the
burner. This is normal.
The oven does not heat up.
The oven is deactivated.
Activate the oven.
The oven does not heat up.
The necessary settings are not
set.
Make sure that the settings are
correct.
The lamp does not operate.
The lamp is defective.
Replace the lamp.
It takes too long to cook the
dishes or they cook too quick-
ly.
The temperature is too low or
too high.
Adjust the temperature if nec-
essary. Follow the advice in the
user manual.
Steam and condensation settle
on the food and in the cavity of
the oven.
You left the dish in the oven for
too long.
Do not leave the dishes in the
oven for longer than 15 - 20
minutes after the cooking
process ends.
The appliance makes noises.
Some metal parts of the appli-
ance expand and contract
when they heat up or cool
down. The noises are normal.
SERVICE DATA
If you cannot find a solution to the problem yourself,
contact your dealer or an Authorised Service
Centre.
The necessary data for the service centre is on the
rating plate. The rating plate is on the front frame of
the oven cavity. Do not remove the rating plate from
the oven cavity.
20