ZyXEL G-360 User Guide - Page 55

Troubleshooting, Problems Starting the ZyXEL Utility Program

Get ZyXEL G-360 PDF manuals and user guides View all ZyXEL G-360 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 55 highlights

ZyXEL G-360 User's Guide Chapter 8 Troubleshooting This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. 8.1 Problems Starting the ZyXEL Utility Program Table 8-1 Troubleshooting Starting ZyXEL Utility Program PROBLEM Cannot start the ZyXEL Utility The ZyXEL Utility icon does not display. CORRECTIVE ACTION Make sure the G-360 is properly inserted and the LED(s) is on. Refer to the Quick Start Guide for the LED descriptions. Use the Device Manager to check for possible hardware conflicts. Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify the status of the G-360 under Network Adapter. (Steps may vary depending on the version of Windows). Install the G-360 in another computer. If the error persists, you may have a hardware problem. In this case, you should contact your local vendor. If you install the Funk Odyssey Client software on the computer, uninstall (remove) both the Funk Odyssey Client software and ZyXEL Utility, and then install the ZyXEL utility again after restarting the computer. If you use the Windows XP configuration tool and the ZyXEL Utility to configure the G-360 at the same time, the ZyXEL Utility icon does not display. You need to disable the Windows XP configuration tool (refer to Appendix B for more information). Troubleshooting 8-1

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
ZyXEL G-360 User’s Guide
Troubleshooting
8-1
Chapter 8
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
8.1
Problems Starting the ZyXEL Utility Program
Table 8-1 Troubleshooting Starting ZyXEL Utility Program
PROBLEM
CORRECTIVE ACTION
Make sure the G-360 is properly inserted and the LED(s) is on. Refer to the
Quick Start Guide
for the LED descriptions.
Use the
Device Manager
to check for possible hardware conflicts.
Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device
Manager
. Verify the status of the G-360 under
Network Adapter
.
(Steps may
vary depending on the version of Windows).
Cannot start the ZyXEL
Utility
Install the G-360 in another computer.
If the error persists, you may have a hardware problem. In this case, you
should contact your local vendor.
The ZyXEL Utility icon
does not display.
If you install the Funk Odyssey Client software on the computer, uninstall
(remove) both the Funk Odyssey Client software and ZyXEL Utility, and then
install the ZyXEL utility again after restarting the computer.
If you use the Windows XP configuration tool and the ZyXEL Utility to
configure the G-360 at the same time, the ZyXEL Utility icon does not display.
You need to disable the Windows XP configuration tool (refer to
Appendix B
for more information).